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# Technical Support Engineer # 26-23386

- **Company:** US Tech Solutions, Inc.
- **Location:** Cayce, SC, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, User Authentication, Information Systems, Desktop Computing, Networking Basics, Peripherals, Microsoft InTune, Information Technology, Casper Suite, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.disabledperson.com/jobs/75351408-technical-support-engineer-26-23386

## About the Role

* High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
 * Basic knowledge of computer hardware, software, operating systems, and peripherals.
 * Ability to troubleshoot common computer and technology problems.
 * Familiarity with Windows environments, * Associate degree or technical certification in information technology, computer science, information systems, or a related field.
 * Familiarity with one or more of the following is helpful:
 * Windows 10/11
 * macOS
 * Microsoft 365
 * Basic networking concepts
 * Active Directory
 * Microsoft Intune
 * Jamf
 * Mobile devices
 * Classroom or audiovisual technology
 * Microsoft Teams, Zoom, or similar conferencing technologies

Additional Knowledge, Skills & Abilities:

 * Ability to learn new technologies, systems, and procedures.
 * Ability to follow technical instructions and established procedures.
 * Ability to recognize when an issue should be escalated to more experienced IT staff.
 * Strong customer-service and interpersonal skills.
 * Ability to communicate effectively with technical and nontechnical users.

## Description

* Frontline Technical Support - 45%
 * Provides frontline technical support to faculty, staff, and students in person, remotely, and through the Department's service-request process.
 * Diagnoses and resolves common issues involving:
 * Windows and macOS computers
 * Software and applications
 * User accounts and authentication
 * Printers and peripherals
 * Network and connectivity issues
 * Monitors, docking stations, keyboards, mice, and related equipment
 * Mobile devices and other Department technology
 * Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
 * Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
 * Classroom, AV & Conferencing Support - 25%
 * Provides frontline support for classroom, conference-room, and audiovisual technologies.
 * Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
 * Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
 * Assists Department IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other Department activities.
 * Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
 * Endpoint & Device Support - 20%
 * Assists Department IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
 * Responsibilities may include:
 * Preparing computers for deployment
 * Installing approved software
 * Connecting and configuring peripherals
 * Performing routine software and operating-system updates
 * Assisting with device enrollment
 * Replacing or deploying computers and other equipment
 * Troubleshooting device configuration issues
 * Verifying equipment functionality
 * Maintaining standardized workstation configurations
 * Assisting with technology inventory and equipment tracking
 * May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of Department IT staff and based on assigned access.
 * Technology Operations & Team Support - 10%
 * Assists Department IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
 * Follows established procedures and technical documentation and helps document newly identified issues and solutions.
 * Works collaboratively with Department IT staff and Department technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
 * Performs other related duties as assigned.


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