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# Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants

- **Company:** Amazon.com, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $133,100.0 - $181,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Common ISDN Application Programming Interface (CAPI), Cloud Computing, Transaction Data
- **Published:** September 21, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28037197/Senior-Programmatic-Solutions-Consultant-Tech-Programmatic-Solutions-Consultants-New-York-New-York-7375

## About the Role

3+ years of systems administrator, engineering or technical IT/cloud operations support role experience, 6+ years of technical troubleshooting or similar experience

## Description

In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon., Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input

 - Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues
 - Serving as an escalation point, owning resolution of the most complex, cross-organizational issues
 - Communicating directly with internal teams to investigate, define workarounds, and resolve defects
 - Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
 - Prioritizing issues using case management tools based on customer impact
 - Contributing to training and documentation for internal and external users
 - Automating standard procedures through scripting and data APIs to analyze high-volume transaction data
 - Proactively identifying solutions, communicating trends, and suggesting customer experience improvements
 - Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
 - Driving continuous improvement and shaping support strategy and technology approach
 - Identifying emerging issues and influencing product prioritization through technical investigation


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