> Markdown version of [/jobs/ext/3021072-user-support-analyst](https://www.wearedevelopers.com/jobs/ext/3021072-user-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Analyst - **Company:** Nanosoft Consulting - **Location:** Raleigh, NC, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Multitier Architecture, Microsoft Windows, Information Systems, Desktop Computing, Information Technology Operations, Microsoft Office, Network Administration - **Published:** September 21, 2026 - **Apply:** https://www.careerbuilder.com/job-details/user-support-analyst-ii-on-site-raleigh-nc--01df7c47-dde9-4b4a-b135-62f63ac98fe4 ## About the Role Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. Experience Resolve routine and non-routine hardware, standard software, local applications problems with the aid of technical resources 3 years Adhere to state security standards to protect the PCs and network environment 3 years Image devices in accordance with DEQ and DIT policies. 3 years Provide accurate information to users on IT products and services. 3 years Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls. 3 years Communicate with other technical resources; Tier II/III, peers, vendor support 3 years Work on-site with customers 3 years Skills: Analysis Skills, Asset Management, Best Practices, Customer Support/Service, Desktop PC, Information Systems/Technology IS/IT Administration, Inventory Management, Microsoft Windows Operating System, Network Administration/Management, Operations Processes, Resource Leveling, Technical Support ## Description The User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting. The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in a Windows and Office 365. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)