> Markdown version of [/jobs/ext/3021199-help-desk-support-specialist](https://www.wearedevelopers.com/jobs/ext/3021199-help-desk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Specialist - **Company:** IDEXX Laboratories, Inc - **Location:** Westbrook, ME, United States - **Experience:** Experienced - **Salary:** $56,160.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Office, ServiceNow IT Service Management, Information Technology, Hardware Infrastructure - **Published:** September 21, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18375420?backUrl=%2Fcareer%2F18375420%2FHelp-Desk-Support-Specialist-Maine-Westbrook ## About the Role * 2 to 4 years of experience providing IT Tier 1 and Tier 2 support * Strong ability to diagnose and troubleshoot software and hardware problems. * Broad range of network and desktop knowledge including Windows 10, Microsoft Office 365, and popular browser configurations. * Demonstrated experience with advanced hardware configurations. * A+, Network+, and Security+ certifications are a plus * High School degree or equivalent combination of education and experience required. * Basic understanding of Active Directory. * Experience working in a team setting, sharing information and assisting others with calls. Excellent customer service and interpersonal skills; good telephone etiquette. * Preferable experience working in a similar environment as a Warehouse, Distribution Center or large manufacturing environment. * Ability to establish and maintain a high level of customer trust and confidence. ## Description United States, Maine, Westbrook 1 IDEXX Drive (Show on map) Sep 21, 2026 IT accelerates the success of IDEXX's 10,000+ employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication. In this role... * You will provide Tier 2 and desk-side support for employees across the enterprise * You will answer incoming calls to Help Desk, providing telephone support to those that work at IDEXX, for computer systems or applications issues. * You will troubleshoot problems and provides immediate resolution, or performs additional research as needed to resolve issues. Perform root cause analysis and develops checklists for typical problems. Recommend procedures and controls for problem prevention. Set clear and reasonable expectations as to resolution and time frame. Escalate problems to others as needed. * Document issues and resolution on ServiceNow ticketing system. * Perform receiving function for incoming IT related hardware and software. Images and sets up new and reconfigured IDEXX computers. * Shares problem resolutions and unique cases with others on team to add to information knowledge base. Contributes to updated policies and procedures as needed. * Discusses products, support and troubleshooting with hardware and software vendors as needed. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)