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# Knowledge Analyst

- **Company:** Theverygroup
- **Location:** Liverpool, UK
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Working Model 2D
- **Published:** September 21, 2026
- **Apply:** https://the-very-group.workable.com/jobs/6124913/candidates/new

## About the Role

We're looking for someone who has an eye for detail, is naturally proactive, will spot where and how to make things better and be able to communicate this in an informative and engaging manner. Previous experience in copy writing or working in a knowledge environment is crucial to in-role success.

As you will support knowledge across our global contact centres, experience in a contact centre environment would also be valuable. Passion and pride in your work and a natural desire to connect, collaborate and be a team player is a must.

The ideal person should enjoy analysing data and developing knowledge content.

## Description

The Knowledge Analyst is responsible for defining, creating and maintaining knowledge content to reflect how we execute operational processes within Customer Care.

Here's some of the things you will be doing:

 * Supporting the Knowledge manager in leading the Customer Care and knowledge strategy.

 * Create, maintain and publish content in line with strategic plans, including periodic reviews; ensuring brand alignment.

 * Measure and analyse the effectiveness of the knowledge management tool to inform improvement ideas to increase adoption of the product.

 * Be an ambassador for knowledge management across our business.

 * Conduct external research and benchmarking; sharing new ideas to continuously improve the knowledge product.


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