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# Information Technology Operations Analyst

- **Company:** Systematix
- **Location:** Portsmouth, UK
- **Experience:** Experienced
- **Salary:** £75,000.0 - £100,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Applications, Business Software, Network Operating System (NOS), Disaster Recovery, Systems Analysis, Information Technology Operations, Microsoft Office, Software Engineering, Diagnostic Tools, Peripherals, Information Technology, Network Server
- **Published:** September 21, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5891624419

## About the Role

* Associate degree, diploma or equivalent qualification in Information Technology, Computer Science or a related discipline.
 * Current and relevant professional IT certification.
 * At least four years of experience providing second-line desktop and end-user support.
 * At least four years of experience supporting PC applications, operating systems, hardware and peripherals.
 * Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
 * Experience supporting desktop management tools, local servers and networked environments.
 * Ability to interpret technical documentation and use diagnostic tools to resolve hardware and software issues.
 * Experience supporting technology within a manufacturing, laboratory, Life Sciences or similarly regulated environment is an asset.
 * Understanding of backup, disaster recovery and IT risk-management practices.
 * Strong analytical, troubleshooting and decision-making skills.
 * Excellent follow-up, organizational and documentation skills.
 * Strong written and verbal communication skills.
 * Ability to work independently while contributing effectively within a team.
 * Willingness and ability to provide occasional out-of-hours and public holiday coverage.

## Description

* Provide second-line user and administrative support for IT systems, applications and infrastructure.
 * Diagnose and resolve hardware, software, operating system, network and peripheral-related issues.
 * Provide technical guidance to users and management regarding IT issues, requests and best practices.
 * Configure, install, deploy and support PCs and related peripherals.
 * Configure, deploy and support desktop management tools and services.
 * Implement and support network operating systems, infrastructure services and local server environments.
 * Support local manufacturing systems and associated business applications.
 * Perform routine maintenance and troubleshooting across relevant hardware, software and systems.
 * Monitor and complete daily backup activities in accordance with established procedures.
 * Develop and maintain desktop, server, backup and disaster recovery procedures.
 * Assist management with the development of desktop support and local server strategies.
 * Maintain knowledge of departmental applications and the broader PC/LAN computing environment.
 * Coordinate technology implementations, upgrades and rollouts.
 * Assist with equipment forecasting, planning and purchasing.
 * Perform system analysis and prepare utilization or operational reports as required.
 * Record incidents, requests and support activities accurately within the Service Desk system.
 * Identify opportunities to improve service quality, efficiency and operational effectiveness.
 * Support IT risk assessments and contribute to remediation activities.
 * Collaborate with global IT teams, vendors and business stakeholders to resolve technical and operational issues.
 * Provide occasional out-of-hours and public holiday support when required.

Technologies:

 * Hardware
 * Support
 * LAN
 * Network
 * Security
 * Windows


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