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# Desktop Support Analyst

- **Company:** Net2Source
- **Location:** Hamden, CT, United States
- **Salary:** $60,320.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Systems Engineering, Microsoft Outlook, Ubuntu (Operating System), Communications Protocols, Linux, Microsoft Exchange Server, Networking Hardware, Microsoft Office, Windows Servers, Office Automation, Shell Script, Windows Desktop, Break Fix, Computer Equipment, Printer Maintenance, Application Client, GXP
- **Published:** September 21, 2026
- **Apply:** https://www.disabledperson.com/jobs/75350044-desktop-support-analyst

## About the Role

1. Advanced knowledge and understanding of Windows, Mac, Linux, desktop. Able to troubleshoot break fix, common applications like Outlook

 2. Advanced knowledge and understanding of Windows desktop operating systems

 3. Pharma Experience in Manufacturing, Labs & Logistics, understanding of GXP and GMP and change management process

SKILLS NEEDED

 * 5+ years of progressive experience in the desktop environment, at least 1 year with desktop Linux environment, knowledge of validated systems (GxP)

 * Advanced knowledge and understanding of Windows desktop operating systems

 * Advanced knowledge and understanding of Linux on the desktop, requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts, pearl

 * Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization

 * Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks

 * Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, Windows 10, Linux) and office automation software, with expert level knowledge in at least one area of specialization.

 * Ability to perform troubleshooting and analysis of Microsoft Office 365

 * Intermediate knowledge and understanding of LAN environments

 * Intermediate knowledge of communication protocols

 * Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)

and PC network hardware and client software.

 * Audio Video setup and troubleshooting skills.

 * Knowledge of printer Maintenance.

Nice to have QUALIFICATIONS

 * College degree or equivalent experience
 * Microsoft Certified Systems Engineer (MCSE)



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