> Markdown version of [/jobs/ext/3022337-aftermarket-digital-consultant](https://www.wearedevelopers.com/jobs/ext/3022337-aftermarket-digital-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Aftermarket Digital Consultant - **Company:** Caterpillar - **Location:** Tampa, FL, United States - **Experience:** Expert - **Salary:** $128,470.0 - $192,710.0 - **Contract:** Permanent contract - **Skills:** Information Systems, Requirements Management, Software Engineering, Web Platforms - **Published:** September 21, 2026 - **Apply:** https://www.careerjet.com/job/us7f62e00cca57dafa65fe771a76fce14d/eaa ## About the Role Bachelor's degree in Business, Marketing, Engineering, Information Systems, Digital Commerce, Product Management, or related field. 5+ years of experience in digital product management, customer experience, e-commerce, digital marketing, or a related business transformation role. Experience translating customer, business, and technical requirements into digital product capabilities and feature roadmaps. Demonstrated ability to work cross-functionally with business stakeholders, software development teams, UX designers, and product owners. Strong analytical skills with experience leveraging customer insights, behavioral data, market trends, and performance metrics to drive decisions. Experience managing or influencing digital product initiatives across multiple stakeholder groups. Excellent written and verbal communication skills, including requirements documentation and executive-level presentations. Proven ability to prioritize competing demands and operate effectively in a fast-paced, matrixed environment. ## Description The Aftermarket Digital Consultant leads the aftermarket digital experience strategy for Caterpillar's Building Construction Products (BCP) division. In this role, you will work cross-functionally to understand needs, identify opportunities, and drive solutions that create a customer-back experience throughout the customer's online post-purchase journey. What You Will Do (Job Duties): Define post-purchase digital experience for Building Construction Product customers within Caterpillar's digital platforms in accordance with the division's strategic objectives. Document capabilities, experiential and business requirements in conjunction with Cat Digital team to support feature creation supporting the online post-purchase experience. Analyze market trends, user behavior, competitive analysis, customer needs, and product performance to inform roadmap decisions and measure success. Ensure alignment of project goals with key stakeholders and strategic development partners. Monitor and review effectiveness of digital product capabilities and new-feature launches and recommend elements to scale at a regional or global level. Define Prioritized Service Events strategy for BCP customers including digital integrated customer offerings in accordance with division strategic objectives. What You Have (Core Skills): Customer Focus: Ability to understand customer experience needs and translate into practical solutions, and support actions that improve the post-purchase experience. Strategic planning: Influences development, communication, and execution of the BCP division's digital strategy, initiative roadmap. Strategic thinking: Maintains a big-picture view of opportunities and competitive dynamics across the customer's post-purchase experience. Relationship Management: Ability to build trust, manage expectations, and maintain productive working relationships with direct team members and internal partners. Influencing: Ability to listen actively, develop persuasive recommendations, and gain alignment across teams without relying on direct authority. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Keith Cirkle of GitHub on React Fatigue](https://www.wearedevelopers.com/videos/1265-keith-cirkle-of-github-on-react-fatigue) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)