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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Technical Architect - **Company:** Guidehouse Inc. - **Location:** San Antonio, TX, United States - **Experience:** Expert - **Salary:** $122,000.0 - $203,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Google App Engines, Automation of Tests, Microsoft Azure, Configuration Management Databases, Code Review, Cyber Security, Continuous Integration, DevOps, Enterprise Architecture Framework, Performance Tuning, Systems Development Life Cycle, Release Management, Salesforce.Com, SAP (Applications), Systems Integration, Enterprise Software Applications, SOAPAPI, Git, Togaf, ServiceNow HR Service Delivery, Software Version Control, Devsecops, Jenkins, Servicenow, Ci Server - **Published:** September 21, 2026 - **Apply:** https://www.careerjet.com/job/us3f6bee98120a01107ef766a91aff04da/eaa ## About the Role * Bachelor's degree is required * Minimum of TEN (10) years of professional experience * Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations * Active ServiceNow Certified System Administrator (CSA) certification is preferred * Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation * Demonstrated experience designing and implementing complex enterprise integrations * Experience with platform scalability, performance tuning, and instance optimization * Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP) * Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards * Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery * Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions * US Citizenship is contractually required. * Selected candidate must be willing to travel up to 25% What Would Be Nice To Have: * ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress) * Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies * Prior experience leading enterprise-scale ServiceNow transformations or platform consolidations * Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine) * Familiarity with enterprise architecture frameworks (e.g., TOGAF) * Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.) * Background supporting Authority to Operate (ATO) processes in federal environments * Experience in federal consulting or public sector environments * Strong alignment with ITIL/ITSM best practices ## Description * Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform * Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives * Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions * Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine * Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns * Establish and enforce platform governance, development standards, and architectural guardrails * Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions * Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability * Design and implement reusable and scalable platform components aligned with ServiceNow best practices * Lead platform lifecycle management, including upgrade planning, regression strategy, and release management * Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control * Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges * Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes * Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics, All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [The AI-Native Software Team: How Agents Are Rewriting the SDLC](https://www.wearedevelopers.com/videos/100263-the-ai-native-software-team-how-agents-are-rewriting-the-sdlc) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)