> Markdown version of [/jobs/ext/3022746-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/3022746-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Specialist

- **Company:** Insight Global
- **Location:** Georgetown, KY, United States
- **Experience:** Starter
- **Salary:** $46,800.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, BitLocker Drive Encryption, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Os Ticket, Information Technology, Servicenow
- **Published:** September 21, 2026
- **Apply:** https://dejobs.org/x/x/24C4F9880CA645E69F9FBC3970A1B96F/job/

## About the Role

1-3 years of IT experience in a helpdesk or desktop support role

1+ years of experience utilizing ticketing systems for ticket resolution (ServiceNow preferred)

Excellent communication skills and willingness to learn 2+ years of experience supporting an enterprise level or global environment within a manufacturing, engineering, production, or industrial setting

## Description

An employer in Central KY is looking for a Service Desk Specialist for an opportunity that will be required to work a hybrid schedule (80% onsite). This candidate will be responsible for providing over-the-phone IT support to internal employees; and resolving tickets in ServiceNow. Resolution time and customer satisfaction are the most important indicators for performance within this role, though 250 tickets per month (after 6 months and hands on training) will be ideal. The ideal candidate will have experience setting up accounts in MS Office Suites and Active Directory, enabling BitLocker, troubleshooting issues within MS Outlook, and have the ability to effectively and efficiently provide solutions to a wide array of IT inquiries. This position will be a hybrid schedule. This position is a 6-month contract-to-hire opportunity with a compensation of $22.50/hour and will be expected to work 9am-6pm Monday-Friday.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)