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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Specialist I (Gov't Tech) - **Company:** Sikich LLP - **Location:** Alexandria, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Creative Cloud, Confluence, JIRA, Collaborative Software, Knowledge Management, Scaled Agile Framework, Web Content Accessibility Guidelines, Web Content, Uipath, Tools for Reporting, Servicenow - **Published:** September 21, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18374736?backUrl=%2Fcareer%2F18374736%2FProgram-Specialist-I-Gov-T-Tech-Virginia-Alexandria ## About the Role * Bachelor's degree (BA/BS) * Demonstrated experience working directly with U.S. federal government clients or supporting federal contracts in a client-facing or delivery role. * 3+ years of experience supporting program coordination, reporting, or analysis * Experience maintaining trackers, documentation, and program artifacts * Strong organizational skills and attention to detail * Experience with collaboration tools such as Confluence, Jira, and Microsoft Teams Knowledge in the following areas preferred: * Prior experience supporting CMS/CCSQ programs or similar federal health IT environments. * Familiarity with SAFe Agile framework and PI Planning support. * Experience supporting risk management processes (e.g., RIMP, ROAM). * Experience developing dashboards or reporting tools. * Experience supporting portfolio-level coordination and governance. In compliance with this state's pay transparency laws, the base compensation range (25%-50%-75%) for this role is $55,000- $60,000- $65,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing. ## Description The Program Specialist supports enterprise-scale program coordination, reporting, and operational execution across CMS/CCSQ programs and Lines of Business (LOBs). This role supports program governance, maintains performance metrics, tracks risks and dependencies, and ensures transparency across program activities. The Program Specialist operates within a fast-paced federal health IT environment, supporting both structured program management processes and ad hoc coordination needs. This role ensures that program data, reporting artifacts, and decision-support materials are accurate, timely, and aligned with CMS priorities, enabling leadership to make informed decisions across the portfolio. What will you do in this role? Enterprise Communications Execution * Develop and deliver operational and end-user communications including downtime notices, system upgrade announcements, release notifications, and change alerts for QualityNet Shared Services and LOB systems. * Tailor communications to specific audiences across LOBs, teams, and initiatives using written, visual, and multimedia formats. * Deliver communications through CMS-approved channels including email, Slack, and the QualityNet website. * Coordinate with technical, program, and leadership teams to validate all content prior to release. * Support enterprise communications planning, scheduling, and intake processes under the direction of the Communications Lead. * Serve as a senior contributor to communications strategy planning, coordinating closely with the Communications Lead on high-visibility deliverables, content calendars, and cross-program messaging alignment. Training and Informational Materials * Produce and distribute training and informational materials to support adoption of new tools, system enhancements, and process changes, including videos, graphics, user guides, and microlearning assets. * Develop content aligned with CMS plain-language, branding, and accessibility standards as maintained in the Communications Toolkit in Confluence. * Help onboard and mentor junior communications specialists on training and informational content development. Knowledge Management and Distribution * Maintain communications-related and supporting reference content in Confluence, the QualityNet website, and other knowledge repositories to provide guidance, reference materials, and training content for internal and public-facing use. * Manage and maintain enterprise email listservs, distribution lists, and Slack channels to ensure accurate targeting, access control, and minimization of misdirected or unauthorized communications. * Apply process improvements and automation (e.g., UiPath) to streamline the creation and management of listservs, distribution lists, and Slack channels. * Submit content management requests through QualityNet ServiceNow as applicable. * Guide knowledge article creation and manage communications-related Confluence repositories to ensure accuracy, currency, and usability. * Branding, Visual Communications, and Executive Materials * Develop branding assets and visual materials, including logos, templates, and style elements, in alignment with CMS branding standards. * Produce executive briefings, presentations, and stakeholder engagement materials for CCSQ leadership and program offices. * Design graphics, infographics, and multimedia content using tools such as Adobe Creative Cloud and Canva for Teams. * Lead the development and quality review of written and visual content across the communications team, ensuring alignment with program messaging and enterprise branding standards. Accessibility and Standards Compliance * Ensure all communications products, including end-user notifications, web content, surveys, training materials, and multimedia assets, comply with Section 508 and WCAG accessibility standards prior to release. * Apply universal design principles throughout content development to ensure materials are usable by individuals with disabilities. Ad-Hoc Communications Support * Provide timely communications development and distribution support for emerging, unplanned, or time-sensitive needs including executive briefings, governance materials, user notifications, and internal stakeholder engagement content. * Support CCSQ leadership, CCSQ OD, and program offices with tailored communications outside planned schedules while maintaining alignment with enterprise standards., * Servant Leader - You are hyper focused on engaging employees, fostering their development, and building a positive culture. * Solutions Focused - You see opportunities in every business problem and can develop, articulate, and implement solutions. * Collaboration - You are a relationship builder across all levels of the organization and across all business units. * Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible. * Impact & Influence Thinking - You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [How to achieve web automation with UiPath](https://www.wearedevelopers.com/videos/310-how-to-achieve-web-automation-with-uipath) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [How Much Does a Software Engineer Make? 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