> Markdown version of [/jobs/ext/3023398-it-helpdesk-coordinator-job-in-empire](https://www.wearedevelopers.com/jobs/ext/3023398-it-helpdesk-coordinator-job-in-empire). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Coordinator job in Empire - **Company:** Fagen Friedman & Fulfrost, LLP - **Location:** Empire, CA, United States - **Experience:** Experienced - **Salary:** $83,200.0 - $99,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Citrix XenApp, Microsoft Office, Enterprise Software Applications, SQL Server Management Studio (SSMS) - **Published:** September 21, 2026 - **Apply:** https://jobs.diversity.com/career/2497596/it-helpdesk-coordinator-california-ca-empire ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Expert proficiency in the following applications: + Microsoft Office + iManage DMS + SQL Server Administration + Citrix Metaframe Server + Active Directory/ Group Policy + Windows 2010 + Workstation image development and deployment + ShoreTel IP Phone System + iPhone * Must have strong technical, troubleshooting and analytical skills * Will provide hands-on technical support to end users in multiple offices * Must be able to work independently with minimal supervision. * Must be Customer Service (internal and external) & Team Oriented * Must demonstrate exception time management skill and ability * Punctual and regular attendance is required * Interpersonal skills necessary to communicate in person, by email and telephone and follow verbal and written instruction effectively from a diverse group of attorneys, clients and staff and to provide information with ordinary courtesy and tact * Satisfactorily perform multiple assignments in a timely fashion in a high-pressure environment * Education: High School Diploma or equivalent. Associate's degree or recognized equivalent of education and experience is preferred * Experience: At least 2 years of experience providing IT technical support is required MCP professional qualification is preferred * Computer Skills: Enterprise, knowledge of networks and telecoms is preferred ## Description We are looking for a sharp, composed, and service-oriented IT Helpdesk Coordinator to join our firm. You will be the first line of defense for our attorneys and staff, ensuring that technology serves as an accelerator-not a bottleneck-to their legal work. We are seeking a polished, reliable, and highly capable IT Helpdesk to perform a variety of technology assistance, support and problem resolution for computer users. This role maintains contact with attorneys, staff and clients, and observes confidentiality of client and firm matters., * Diagnose any technical support/IT problems on desktops, laptops, and phone systems and provide effective resolutions or information to the user. * Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution. * Escalate any complex issues and keep track of the issue to ensure efficient resolution. * Provide hardware and software support, including installation of new software and updates when required across supported sites. * Provide expertise to all users and answer any queries or requests for support or training on systems and software packages. * Conduct technical support in line with documented procedures. Identify improvements to documentation, implement, and communicate as necessary. * Conduct IT support in line with business expectations supporting team procedures and processes to ensure issues are reported in the required manner and educate users who do not comply. * Provide IT Director with regular updates on common issues encountered and identify possible long-term solutions/improvements * Utilize communication channels to inform team of important issues, and suggested system improvements. * Utilize the Helpdesk ticketing system in line with expectations to manage the Helpdesk workload. * Ensure that all users are kept informed of relevant changes or developments on a timely basis and that all relevant training is provided. * Arrangement of new PCs for new employees including setup, installation and configuration of the software/hardware based on individual user needs. * Coordinate and physical set up computer and phone for new hires liaising with HR and other teams to ensure equipment is ready to use on new hire's first day * Support audio and video equipment in conference rooms. * Manage and monitor internal assets to ensure accurate inventory records. * Performs other duties as assigned. *Other duties, responsibilities and activities may change or be assigned at any time with or without notice. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)