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# NOC Technician

- **Company:** Innova Solutions
- **Location:** Annapolis, MD, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $68,640.0
- **Contract:** Temporary to permanent
- **Skills:** Adobe Analytics, Internet Protocol, Network Troubleshooting, Enterprise Messaging Systems, Network Protocols, Network Management System, System Availability, Computer Equipment, Cisco
- **Published:** September 21, 2026
- **Apply:** https://www.disabledperson.com/jobs/75104564-noc-technician

## About the Role

* Network+ Certification
 * HS Diploma/GED with 2 years of experience OR AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience
 * Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
 * Knowledge and understanding of ITIL/ITSM concepts and practices.
 * Experience troubleshooting Cisco devices.

## Description

* Monitors network management system and engage telecom providers to drive restoral efforts.
 * Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
 * Solves systems and network problems/questions with limited scope and complexity.
 * Applies technical knowledge to oversee high availability IP networks, messaging systems.
 * Identifies resolutions of routine technical queries
 * Takes guidance from other team members or management to resolve fewer routine issues.
 * Works with Senior Team Members to resolve moderate to complex issues with critical customer services.
 * Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.


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