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# Skilled Servicedeskmedewerker

- **Company:** Scholengemeenschap De Rooi Pannen
- **Location:** Breda, Netherlands
- **Salary:** €2,466.0 - €3,431.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Topdesk, Microsoft SharePoint, Information Technology, Laptops
- **Published:** September 22, 2026
- **Apply:** https://www.nationalevacaturebank.nl/vacature/e338524c-136d-46ac-b986-b34597691619/skilled-servicedeskmedewerker

## About the Role

+ Een afgeronde ICT-opleiding op mbo-niveau 4.
 + Enige relevante werkervaring.
 + Ervaring met TOPdesk is een pré.
 + Analytische vaardigheden.
 + Kennis van Microsoft 365, SharePoint en Teams;
 + Een flinke portie nieuwsgierigheid en heel veel zin om zaken uit te zoeken.

## Description

Samen met jouw collega's neem je tweede- en derdelijnstaken voor je rekening. Daarbij verricht je alle taken van een skilled servicedeskmedewerker:

 + Het eerste aanspreekpunt zijn voor allerlei ICT-vragen vanuit de medewerkers ICT op de scholen Eindhoven.
 + Samen met jouw ICT-collega's op de scholen biedt je tweedelijnsondersteuning en werk je samen om complexere tweedelijnsvragen op te lossen.
 + Alle voorkomende ICT-incidenten registreren, behandelen, bewaken en oplossen In TOPdesk.
 + Laptops en zakelijke smartphones inrichten, uitleveren en waar nodig weer innemen.
 + Eenvoudige tweedelijnswerkzaamheden verrichten.
 + Instructies en gebruikershandleidingen schrijven.


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