> Markdown version of [/jobs/ext/3024625-manager-technical-programmatic-solutions-consultants-amazon-ads](https://www.wearedevelopers.com/jobs/ext/3024625-manager-technical-programmatic-solutions-consultants-amazon-ads). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Technical Programmatic Solutions Consultants, Amazon Ads - **Company:** Amazon.com, Inc - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Information Technology - **Published:** September 22, 2026 - **Apply:** https://dejobs.org/x/x/304B0BDDA72D4B94A1030A90FD9B0EDB/job/ ## About the Role You have experience managing a team and are able to work and inspire directly and indirectly across the EU and WW teams. You have a great track record of delivering complex projects and have impressed your stakeholders at all levels with your ability to communicate both written and verbally. You have demonstrated problem-solving capabilities across both technical and non-technical teams. The right candidate also possesses strong analytical acumen and is comfortable drawing metric-based conclusions by managing an extensive amount of data. You stay on top of industry and competitive trends, and you are able to execute at both a tactical and strategic level to drive customer satisfaction., * Experience as a manager with a track record of success * Experience in engineering teams management in a fast-paced operations environment * Experience managing IT environments on behalf of customers, * Bachelor's degree in Engineering, Computer Science, or a related technical field * Master of Business Administration * Experience driving projects to improve operations and support-related processes * Experience handling large enterprise technical customer escalations * Experience in AWS services * Experience in project and program management and delivering key business outcomes ## Description As a manager, you will oversee a critical portion of our technical DSP Services team, which works with enterprise agency and advertiser customers. You will manage a team of Technical Programmatic Solutions Consultants with expertise in advertising technology, programmatic advertising, and the Amazon DSP, who are leveraging this expertise to resolve a wide range of technical issues for our customers. Your team provides services ranging from custom training programs, to product and campaign strategy sessions, to technical troubleshooting. We help our customers understand how to integrate our technology into their workflow, driving self-sufficiency within the Amazon DSP., * Navigate a high level of ambiguity. You love whitespace, and treat this space as your own company. You identify key business problems to prioritize then present the solutions to solve them on behalf of the business. * Take ownership of managing a team of Programmatic Solutions Consultants - Technical, including resource planning and driving success for the team's customer category, possessing a complete understanding of internal and external variables that impact the business * Work tactically and strategically. Determines the right strategy and where to simplify or extend solutions for the best outcome of the assigned category * Be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions * Set goals and direction for the team, ensuring alignment with broader business goals and vision * Hire, develop, and lead a team of Programmatic Solutions Consultants - Technical * Thrive on technology and data and have expertise in monitoring and managing a services organization to maximum efficiency, productivity, and quality. * Generate and implement big ideas to drive business improvement, innovation, and scale within the team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented. * Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs * Have strong communication and written skills and experience working across diverse stakeholder groups * Represent Amazon when meeting with senior executive teams from top customers and build long term strategic relationships A day in the life * Lead and develop a team of Technical Enablers who resolve complex campaign execution issues and blockers for enterprise customers, particularly programmatic trading desks * Drive operational excellence in technical issue resolution, ensuring your team provides knowledgeable and responsive support across our DSP product and processes * Establish and optimize processes for issue investigation, including identifying campaign configuration and software defects, reproducing complex cases, and researching solutions * Partner with Product, Engineering, and Sales teams to influence roadmaps based on customer feedback and technical insights derived from your team's interactions * Develop and implement strategies to scale service quality, including the creation of tools and automation initiatives * Own relationships with key stakeholders Services, Product teams, and Support Engineering * Define and track success metrics around handling time, time to resolution, and service quality * Build mechanisms to scale knowledge across the organization and enable first-line support teams * Provide critical input for product prioritization to address root causes of customer incidents * Ensure your team maintains the high customer service bar set by Amazon, recognizing that our advertising customers are likely Amazon customers ## Related Videos - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Should Tech Managers Be Developers First? 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