> Markdown version of [/jobs/ext/3024806-systems-analyst](https://www.wearedevelopers.com/jobs/ext/3024806-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst - **Company:** Pontoon - **Location:** Welwyn Garden City, UK - **Experience:** Expert - **Salary:** £117,000.0 - **Contract:** Temporary contract - **Skills:** Android Software Development, Apple IOS, Network Troubleshooting, Pattern Recognition, Office365, Peripherals, Zendesk, Cisco, Servicenow - **Published:** September 22, 2026 - **Apply:** https://www.reed.co.uk/jobs/systems-analyst/57378836 ## About the Role To thrive in this role, candidates should possess a blend of technical expertise and excellent communication skills. The ideal candidate will have: * Good knowledge of ITIL processes, particularly Incident and Problem Management. * Experience with ITSM tools such as ZenDesk or Service Now. * Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals. * Familiarity with meeting room technologies (e.g., Cisco TP, MTR). * Strong network troubleshooting skills. * A background in call handling within an IT Service Desk environment. * Experience troubleshooting Windows desktop issues and applications. Skills & Experience: * ITIL certification is a plus. * Solid understanding of IT Asset Management and the IT Asset Lifecycle. * Previous experience in a 24/7 shift environment is advantageous. * Exceptional customer focus with a knack for root cause analysis. ## Description Our client, a leading organisation in the retail sector, is seeking a talented Systems Analyst to join their dynamic team at the Head Office. This temporary position is set for a duration of 9 months and offers an exciting opportunity to work in a fast-paced environment while supporting critical technology systems that enhance the experience for both customers and colleagues., As a Systems Analyst, you will play a pivotal role in ensuring the seamless operation of technology platforms. Your responsibilities will include: * Investigating and diagnosing reported technology issues. * Collaborating with product, engineering, and infrastructure teams to resolve incidents. * Identifying patterns and trends related to incidents and escalating them as necessary. * Retaining ownership of issues while keeping stakeholders informed of progress. * Publishing knowledge base articles for newly identified issues. * Engaging with third-party vendors for event support. * Providing meeting room support and collaborating with the Events team for executive events. * Occasionally offering out-of-hours support for planned activities., This role requires on-site presence 5 days a week, allowing for collaborative engagement with key teams, including Service Desk, Executive Support, and Service Operations. The successful candidate will enjoy the opportunity to work closely with a large stakeholder group, making a tangible impact on the organisation's technology support landscape. Why Consider This Opportunity? * Work in a vibrant and supportive team environment. * Engage in challenging and rewarding projects that directly influence the organisation's operations. * Gain valuable experience in a prominent retail organisation while enhancing your technical skills. If you are a proactive and enthusiastic Systems Analyst eager to take on new challenges within a leading retail organisation, this is the opportunity for you! 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