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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Planet Recruitment Services Ltd - **Location:** Waterlooville, UK - **Salary:** £22,000.0 - £27,000.0 - **Contract:** Permanent contract - **Skills:** System Configuration, Network Architecture, Software Engineering, Windows Desktop, Computer Equipment, Information Technology - **Published:** September 22, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-technician/57377478 ## About the Role The successful candidate will ideally have: * Experience working in an IT support or technical support role. * Good knowledge of Windows operating systems and desktop hardware. * Experience diagnosing and resolving technical issues. * Strong troubleshooting and problem-solving skills. * Good communication and interpersonal skills. * The ability to explain technical issues clearly to non-technical users. * A professional and customer-focused approach. * The ability to work effectively as part of a small team. * Good organisational skills and the ability to prioritise workload. * A willingness to learn new technologies and develop technical skills. Previous experience working within an education environment would be advantageous but is not essential. ## Description We are seeking to appoint an enthusiastic and committed IT Technician to join our dedicated IT Support Team. The successful candidate will provide day-to-day technical support and assist in the delivery of high-quality IT services across a multi-site education environment. Working as part of a small and supportive IT team, you will help maintain and support a wide range of IT systems, infrastructure and equipment used by approximately 2,000 users across multiple sites., The IT Technician will support the IT Support Team with the day-to-day operation and maintenance of the organisation's IT environment, including: * Providing first- and second-line technical support to staff and users. * Diagnosing and resolving hardware and software issues. * Supporting Windows desktop and laptop devices. * Installing, configuring and maintaining IT equipment. * Supporting network infrastructure and connectivity. * Maintaining and troubleshooting printers and photocopiers. * Supporting classroom and presentation technology. * Assisting with the maintenance and support of telephone systems. * Supporting CCTV and other technology systems. * Assisting with audio, sound and lighting equipment. * Setting up and preparing IT equipment for users and learning environments. * Carrying out routine maintenance and technical checks. * Escalating complex technical issues where appropriate. * Working collaboratively with other members of the IT Support Team. * Providing a professional, responsive and customer-focused IT support service. * Maintaining accurate records of IT equipment, incidents and technical work. ## Related Videos - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)