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# 2nd Line Engineer

- **Company:** VIQU Ltd
- **Location:** Redditch, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Hyper-V, Microsoft Office, Microsoft Software, Windows Servers, Transmission Control Protocol (TCP), VMware Virtualization, Computer Network Technologies, Veeam, Network Server
- **Published:** September 22, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-engineer/57379511

## About the Role

* Experience in a 2nd Line IT Support or Desktop Support role
 * Previous MSP experience is advantageous - broad technical knowledge across different technologies and environments is essential
 * Strong troubleshooting and problem-solving skills
 * Good knowledge of Microsoft 365, Windows and Active Directory
 * A good grounding across servers, infrastructure and networking
 * Exposure to Windows Server, Hyper-V and Veeam
 * Understanding of core networking concepts and general connectivity
 * Experience working within a structured support environment and to agreed SLAs
 * Strong customer communication skills
 * Apple/Mac support experience would be advantageous, * Active Directory (Line)
 * Communication Skills (Key)
 * Hyper-V & VMware Virtualization
 * Microsoft Azure (Line)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * Windows Server Administration (Tcp)

## Description

* Provide 2nd Line technical support across a range of customer environments
 * Manage and resolve escalated support tickets within agreed SLAs
 * Provide hands-on desktop and end-user support across hardware, software and Microsoft technologies
 * Troubleshoot Windows, Microsoft 365 and Active Directory issues
 * Support server and infrastructure environments
 * Assist with networking and connectivity troubleshooting
 * Support virtualised environments and backup infrastructure
 * Assist with customer projects, upgrades, deployments and technical changes
 * Maintain accurate technical documentation and ticket records
 * Provide a professional and customer-focused support service


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