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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Appian Support Engineer (L2/L3) - Appian, AWS & Data (German Speaking) - CONTRACT - REMOTE - **Company:** Next Ventures Ltd - **Location:** Köln, Germany (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Confluence, JIRA, Backup Devices, Bash Shell, Cloud Computing, Extract Transform Load (ETL), Data Synchronization, Document Management Systems, Identity and Access Management, Java Message Service (JMS), Python (Programming Language), PostgreSQL, MySQL, OAuth, Query Optimization, Release Management, Prometheus, Standard Sql, DataOps, Robotic Automation Software, Security Assertion Markup Language (SAML), SQL Databases, Systems Integration, Software Vulnerability Management, Web Services, Enterprise Data Management, Data Logging, Scripting, Postman, Grafana, Mttr, Appian, Indexer, Firewalls (Computer Science), Amazon Virtual Private Cloud (VPC), Gitlab, Git, Cloudformation, Amazon Relational Database Service, Gitlab-ci, Kubernetes, Information Technology, Performance Monitor, Functional Programming, Cloudwatch, Amazon Simple Queue Service (SQS), Terraform, Splunk, Network Server, Data Pipelines, Api Management, Jenkins, Servicenow - **Published:** September 22, 2026 - **Apply:** https://www.careerboard.com/de/en/find-jobs-in-Germany/-ADFA5419B1D62229AE/ ## About the Role German (B2/C1) required for customer/stakeholder interactions. English: C1/C2., * 5+ years in application/production support with L2/L3 ownership. * Hands-on Appian support (health checks, deployments, logs, process/integration troubleshooting). * AWS operations proficiency (EC2, RDS, S3, VPC, IAM, CloudWatch, backups, patching, alarms). * Strong SQL and data troubleshooting; familiarity with ETL/data pipelines and API integrations. * Experience with ITIL processes (Incident/Problem/Change), on-call, and SLA-driven environments. * Tools: ServiceNow/Jira, Confluence, Git, Jenkins/GitLab, Postman, Splunk/ELK/CloudWatch Logs. * German B2/C1 and English communication skills. Nice-to-Have * Appian Certified Associate/Designer (or higher). * AWS Certified Solutions Architect - Associate (or similar). * Scripting/automation with Python or Bash; Terraform/CloudFormation basics. * Exposure to Appian Cloud operations, Kubernetes/EKS, Prometheus/Grafana, or DataOps. * Knowledge of security controls (network/Firewall/IAM), SSO/SAML/OAuth, and vulnerability remediation., * Bachelor's in computer science, Information Technology, or equivalent experience. ## Description Support Engineer will provide L2/L3 production support for business-critical applications built on Appian, running on AWS, and integrated with enterprise data platforms. The role covers incident, problem, change, and release management, proactive monitoring/observability, operational automation, and continuous service improvements while adhering to SLA/OLA and security/compliance (eg, GDPR) standards., * 5-8 years total experience in application/production support, with 3+ years across Appian and AWS, and strong SQL/Data skills. * Own and resolve L2/L3 incidents, service requests, and problems within SLA; drive root cause analysis (RCA) and implement permanent fixes. * Create/run runbooks, SOPs, and knowledge articles; reduce repeat incidents via automation and preventive actions. * Participate in on-call rotations and major incident bridges; communicate updates in German to business stakeholders. Appian Support (On-Prem/Cloud) * Monitor Appian Health Check, system logs, and resource utilization (engines, data Servers, JMS, sites, nodes). * Deploy Appian packages (versions, patches, hotfixes) across environments; validate design-time and runtime issues. * Troubleshoot process models, integrations (APIs, web services, RPA), records, task queues, and IDP/document management flows. * Work with developers to fix performance bottlenecks, stuck instances, and data sync issues. AWS Operations * Operate and troubleshoot workloads on EC2, RDS/Aurora, S3, EFS, ELB/ALB, CloudWatch, CloudTrail, SNS/SQS, Lambda, VPC/IAM, Secrets Manager. * Implement/monitor logging & observability (CloudWatch metrics/alarms, log insights, dashboards), backup/restore, patching, cost & tag hygiene. * Support CI/CD pipelines (eg, Git, Jenkins/GitLab CI, Code Pipeline), infrastructure-as-code (CloudFormation/Terraform - nice to have). Data & Integrations * Diagnose and optimize SQL (preferably PostgreSQL/MySQL/Aurora); query tuning, indexing, explain plans. * Support data feeds/ETL (eg, Glue/Athena or on-prem tools), batch jobs, API integrations, data quality checks, and recon. * Ensure data privacy/compliance (GDPR), secure handling of PII, and proper access controls. Change, Release & Service Quality * Plan/execute changes with rollback strategies; maintain configuration baselines and environment parity. * Track and report SLA/KPI compliance: MTTR, MTTD, incident volume, change success rate, problem elimination, availability. * Partner with Dev/QA/Platform teams to prioritize stability, performance, scalability, and cost optimization. Stakeholder Communication * Deliver clear German status updates to business users and leadership during incidents and planned changes. * Document post-incident reviews (PIR), RCAs, and improvement actions; maintain transparent backlog and timelines., * Shift window: EU business hours with flexibility for releases; on-call rotation for P1/P2 incidents. * Occasional travel to customer sites (as required). KPIs/Success Measures * MTTR reduction and SLA adherence. * Decrease in repeat incidents via problem management. * Change success rate and zero-defect releases. * Improved system performance and cost efficiency on AWS. * Positive stakeholder satisfaction (CSAT/NPS). Please call Matt or email (see below) ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)