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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Support Engineer (L2) - **Company:** ARHS - **Location:** Strasbourg, France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Authentication Protocols, Configuration Management, Data Mapping, Data Transformation, Middleware, Web Servers, Identity and Access Management, Information Technology Operations, Knowledge Management, Linux System Administration, Enterprise Messaging Systems, OAuth, OpenID, Release Management, Message Oriented Middleware, Security Assertion Markup Language (SAML), Data Streaming, Software Vulnerability Management, Grafana, Database Performance, Devsecops, Api Management - **Published:** September 22, 2026 - **Apply:** https://jobs.smartrecruiters.com/ARHS/744000150668039-operations-support-engineer-l2- ## About the Role * Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management. * Proficiency with IT service management tools as defined or agreed by the CA. * Experience with Linux/Unix environments, container orchestration platforms and observability stacks. * Understanding of CI/CD pipelines and configuration-management tools. * Knowledge of application runtime environments, APIs, middleware and integration technologies such as: 1. API management and gateway platforms; 2. Event streaming and message-oriented middleware; 3. Data transformation and mapping tools; 4. Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.); 5. Web infrastructure and content-management platforms; 6. Mobile build and deployment pipelines. * Knowledge of database performance monitoring, backup and recovery coordination. * Familiarity with system hardening, patching and vulnerability remediation. * Strong analytical, troubleshooting and documentation skills. * Ability to communicate effectively and work in a multicultural, multi-vendor operational environment. * Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools, as defined or agreed by the CA. * Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems. * Experience working within ITIL-aligned frameworks and structured change and release-management processes. * Certifications (preferred): ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification. ## Description * Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments. * Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels. * Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority's technical, operational and security baselines. * Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation. * Collaborate with Database Administrators, Architects and the CA's Operational teams to ensure effective system operation, configuration management and change control. * Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing. * Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise. * Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms. ## Related Videos - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Get started with securing your cloud-native Java microservices applications](https://www.wearedevelopers.com/videos/123-get-started-with-securing-your-cloud-native-java-microservices-applications) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)