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# Technology Support Technician

- **Company:** Blue Arrow
- **Location:** Newcastle upon Tyne, UK
- **Salary:** £27,976.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, Instant Messaging Technology, Network Connections, Remote Service Software, Computer Equipment
- **Published:** September 22, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5893129670

## About the Role

* Previous experience in an IT support, service desk, or technical support environment.
 * Good knowledge of desktop hardware, software applications, operating systems, and network connectivity.
 * Strong troubleshooting and problem-solving abilities.
 * Excellent communication skills, both verbal and written.
 * Ability to work independently and as part of a team.
 * Strong organisational skills and the ability to prioritise workload effectively.
 * Experience delivering excellent customer service in a professional environment.

Qualifications

 * Level 2 qualification (or equivalent) and/or relevant professional experience.
 * Willingness to learn new technologies and maintain technical knowledge.

## Description

* Provide IT support via telephone, email, instant messaging, remote support tools, and face-to-face.
 * Diagnose and resolve hardware, software, network, and connectivity issues.
 * Install, configure, maintain, and remove IT hardware and software.
 * Escalate complex issues to senior support teams where required.
 * Record and update support requests accurately.
 * Ensure IT and audio-visual equipment remains operational and available for users.
 * Carry out routine testing, diagnostics, and fault-finding activities.
 * Deliver excellent customer service and maintain high levels of user satisfaction.
 * Work collaboratively with colleagues and stakeholders to resolve technical issues efficiently.


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