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# IT Technician

- **Company:** Education Support Professionals Ltd
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £30,000.0 - £42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Email Production, Network Troubleshooting, Network Architecture, Network Monitoring, Windows Desktop, Laptops, Gsuite, Server Operating Systems & Platforms, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5893071380

## About the Role

The successful candidate will have IT support experience working in a field role or helpdesk environment, providing remote and onsite support to a broad range of clients. Strong troubleshooting skills, a proactive attitude, and a passion for delivering excellent customer service are essential. Education experience highly advantageous., * Extensive experience in an IT support role, ideally within an Education OR MSP setting.

 * Strong Windows desktop support experience.
 * Good knowledge of Active Directory, DHCP, and DNS.
 * Experience supporting Microsoft 365 and Google Workspace.
 * Excellent troubleshooting and problem-solving abilities.
 * Strong communication and customer service skills.
 * Organised, self-motivated, and able to work effectively as part of a team.
 * Willing to travel daily both to and between customer sites
 * Own car and clean licence

Desirable

 * Relevant IT qualification, degree, certification, or vocational training.
 * Experience supporting server environments and network infrastructure.

This is an excellent opportunity to join a growing organisation that offers varied technical exposure, ongoing learning opportunities, and genuine career progression.

Keywords: IT Support Technician, 2nd Line Support, Service Desk Analyst, Helpdesk Engineer, Desktop Support, Microsoft 365, Active Directory, Windows Support.

## Description

* Provide 1st and 2nd line technical support mostly onsite in a field basis with some home working when not contracted to be onsite.
 * Diagnose and resolve Windows desktop, software, printer, and network issues.
 * Administer Microsoft 365 and Google Workspace environments.
 * Manage user accounts within Active Directory and email platforms.
 * Monitor and deploy Windows updates and security policies.
 * Configure and deploy laptops, desktops, printers, and peripheral devices.
 * Investigate and resolve hardware and software faults.
 * Manage and update helpdesk tickets, ensuring accurate documentation.
 * Carry out routine server, backup, and network monitoring activities.
 * Perform hardware upgrades and maintenance as required.
 * Assist with cybersecurity best practices, including malware and virus remediation.
 * Deliver high levels of customer service and maintain effective communication throughout ticket resolution.


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