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# Technical Support Engineer

- **Company:** Electric
- **Location:** Minneapolis, MN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Computer Literacy, Microsoft PowerPoint, Salesforce.Com, SAP (Applications)
- **Published:** September 22, 2026
- **Apply:** https://www.juju.com/job/16_8174a59f2

## About the Role

* B.S. degree in Electrical, Industrial, or Mechanical Engineering.
 * Demonstrated sense of urgency to affect timely response and resolution to customer requests.
 * Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
 * Demonstrated project management skills, including direction of technical and non-technical staff and customers.
 * Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
 * Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
 * Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

Physical Requirements

 * Physical ability to travel freely within manufacturing and office facilities:
 * This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
 * Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
 * Ability and willingness to wear fall protection equipment.
 * Physical ability to lift and carry 25 pounds.
 * Physical ability to travel via public, commercial or personal transportation.
 * Must possess an insurable driver's license.
 * Must possess a valid Passport or be able to obtain a Passport.

## Description

Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.

Major Areas of Accountability:

 * Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
 * Resolve service requests effectively, and promote strong customer relationships.
 * Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
 * Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
 * Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
 * Deliver Client training pertaining to EM products and services.
 * Other duties may be assigned by management to meet business needs.


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