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# Problem Support Manager

- **Company:** Akima
- **Location:** Springfield, VA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Software Applications, Computer Networks, Networking Hardware, Network Architecture, Software Asset Management, Network Routers, Load Balancing, Firewalls (Computer Science), Information Technology, Tools for Reporting
- **Published:** September 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9183635/problem-support-manager

## About the Role

* Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
 * Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
 * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
 * A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
 * Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
 * Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
 * Showcase leadership abilities by managing projects and teams.
 * Be proficient in project management and have knowledge of security and compliance issues.

## Description

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems., * Manages the hardware and software inventory and procurement.

 * Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
 * Comprehensive knowledge of the field's concepts and principles.
 * Leads and directs the work of other employees and has full authority for personnel decisions.
 * Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
 * Responsible for managing the lifecycle of all network infrastructure problems.
 * Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
 * Responsible for performing trend analysis of incidents to prevent future incidents from happening.
 * Responsible for problem identification, recording, investigation and diagnosis.
 * Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
 * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
 * Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
 * Responsible for ensuring that all problems are properly resolved and closed.
 * Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.


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