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# IT Support Technician Level 3 - Onsite

- **Company:** Insitu
- **Location:** Bingen, WA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, System Configuration, Desktop Computing, Microsoft Office, Computer Equipment
- **Published:** September 22, 2026
- **Apply:** https://insitu.wd1.myworkdayjobs.com/Careers/job/Bingen-WA/IT-Support-Technician-Level-3---Onsite_R0003778-1

## About the Role

* Customer service mentality
 * Strong organizational and time management skills
 * Excellent verbal and written communication skills
 * Strong interpersonal skills
 * Reliable
 * Advanced understanding of computers, networks and software
 * Experience using MS Office applications: Word, Excel, Outlook, TEAMS
 * High attention to detail
 * Ability and willingness to work in a collaborative team environment
 * Ability and willingness to quickly learn new technology and software
 * Ability to lift 35 lbs., * Associate degree in a related discipline and 3 years of related experience.
 * Proven experience with Insitu systems.

## Description

As a Support Technician you will be responsible for troubleshooting, services, and repairs for a wide variety of computer hardware, software, and AV equipment. Provide IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills., * Initial system configuration of computers, peripheral equipment, and software

 * Develops standard guidelines to be used for self-help and/or responding to customer requests
 * Respond to tickets in accordance with established guidelines
 * Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
 * Respond in timely manner to requests and issues
 * Repair and replace equipment as needed
 * Provide onsite and remote support to end users
 * Elevates and coordinates out of scope technical issues
 * Assesses needs and recommends hardware or software to meet end user needs
 * Enters purchase requisitions as necessary


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