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# L1 Tech Support

- **Company:** Kforce Inc.
- **Location:** Austin, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, JIRA, Microsoft Online Services, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Remote Service Software, Software Engineering, TCP/IP, Wi-Fi Technology, Office365, Peripherals, Information Technology, Laptops, Zendesk, Servicenow
- **Published:** September 22, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5XUUd-MjE4ODIyNlQxfjk5/

## About the Role

* High School diploma/GED or equivalent required; Associate's degree in Information Technology or related field preferred
 * 0-2 years of experience in Help Desk, Service Desk, Technical Support, or Desktop Support
 * Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms
 * Familiarity with Windows 10/11 and Microsoft 365 applications
 * Basic understanding of Active Directory, Exchange Online, and Azure AD
 * Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
 * Strong problem-solving and analytical skills
 * Excellent verbal and written communication abilities
 * Strong customer service mindset and attention to detail
 * Ability to explain technical concepts to non-technical users

Preferred Qualifications:

 * CompTIA A+, Network+, or equivalent certifications
 * Experience supporting Microsoft 365 environments
 * Experience in corporate enterprise environments
 * Exposure to remote support tools
 * Knowledge of mobile device management (MDM) solutions

## Description

Kforce has a client that is seeking a L1 Tech Support in Austin, TX. Overview: We are seeking an L1 Technical Support Analyst responsible for delivering exceptional first-level technical support to end users across hardware, software, network, and business applications. This role serves as the front line of IT support, providing timely issue resolution, documenting incidents, and escalating complex problems when necessary. The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and a passion for technology. Key Responsibilities:

 * Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and peripherals
 * Respond to support requests via phone, email, chat, and ticketing systems
 * Troubleshoot Windows operating systems, Microsoft 365 applications, and common software issues
 * Assist users with password resets, account unlocks, access requests, and basic Active Directory administration
 * Diagnose connectivity issues involving VPNs, Wi-Fi, TCP/IP, DNS, and network access
 * Document incidents, troubleshooting steps, and resolutions within the ITSM platform
 * Follow established procedures, knowledge base articles, and support workflows
 * Escalate unresolved issues to Tier 2 or Tier 3 support teams when appropriate
 * Support onboarding and offboarding activities, including hardware deployment and user account provisioning
 * Assist with software installations, updates, and device configurations
 * Maintain a high level of customer satisfaction through professional and timely communication
 * Contribute to knowledge base documentation and process improvement initiatives


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