> Markdown version of [/jobs/ext/3028093-detail-driven-tier-1-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3028093-detail-driven-tier-1-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # detail-driven Tier 1 Help Desk Technician - **Company:** National Technology Integrators, LLC - **Location:** United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, JIRA, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Software Deployment, TCP/IP, TeamViewer, Wi-Fi Technology, Remote Desktop Protocol (RDP), Software Troubleshooting, Computer Equipment, Information Technology, Gsuite, Zendesk, Servicenow - **Published:** September 22, 2026 - **Apply:** https://www.thejobnetwork.com/job/234848b8-3d51-4c19-a492-9debacfc9acc/tier-help-desk-technician ## About the Role * Education & Experience: High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or equivalent practical experience preferred. * Technical Skills: * Familiarity with Windows 11 operating systems. * Basic understanding of network fundamentals (TCP/IP, DHCP, DNS, VPN connections, Wi-Fi). * Exposure to Microsoft 365 or Google Workspace administration. * Hands-on experience with remote desktop support tools (e.g., TeamViewer, RDP, Zoom/Slack screen share). * Soft Skills & Competencies: * Outstanding written and verbal communication skills with the ability to explain technical concepts to non-technical users. * Strong troubleshooting, analytical, and critical-thinking abilities. * Excellent customer service attitude, patience, and professional phone etiquette. * High degree of organizational skill and ability to prioritize tasks in a fast-paced environment. Preferred Certifications & Skills * CompTIA A+, Network+, or Security+ certification. * Microsoft Certified: Fundamentals / Modern Desktop Administrator Associate (or equivalent). * Prior experience working with an ITIL-aligned IT Service Management (ITSM) ticketing tool (e.g., ServiceNow, Jira Service Management, Freshdesk, Zendesk). Work Environment & Physical Demands * Full-time position with standard business hours * Able to sit/stand for extended periods and lift/carry IT equipment (up to 30 lbs) as needed. ## Description We are seeking a customer-oriented and detail-driven Tier 1 Help Desk Technician to join our IT Support Team. In this role, you will serve as the first point of contact for internal staff and end-users seeking technical assistance. You will be responsible for diagnosing, troubleshooting, and resolving initial technical issues related to hardware, software, operating systems, and network connectivity, while delivering excellent customer service., * First-Line Technical Support: Receive, prioritize, and log incoming end-user requests via telephone, email, and ticketing system. * Incident Diagnosis & Resolution: Troubleshoot and resolve basic to intermediate technical issues involving Windows, desktop hardware, mobile devices, printers, peripheral devices, and standard application software (e.g., Microsoft 365, Google Workspace, web browsers). * User Account Administration: Assist with user onboarding and offboarding, password resets, account unlocks, multi-factor authentication (MFA) setup, and permissions adjustments in Google Admin Portal. Software Deployment & Maintenance: Support the installation, upgrading, and initial setup of standard application software. * Ticket Escalation & Tracking: Properly document troubleshooting steps, action items, and resolutions in the ticketing system. Escalate unresolved or complex incidents to Tier 2 / Tier 3 support teams or specialized engineering teams as appropriate. * Knowledge Base Contribution: Maintain and update internal technical documentation, knowledge base articles, and end-user self-service guides. * Hardware & Workstation Setup: Assist with basic deployment, imaging, configuring, and cable management of user workstations and office equipment. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)