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# IT Help Desk Engineer Level III

- **Company:** K2 STAFFING LLC
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Cloud Computing, Computer Networks, System Configuration, Microsoft Exchange Server, File Server, Issue Tracking Systems, Networking Hardware, Local Area Networks, Windows Servers, Network Architecture, Network Monitoring
- **Published:** September 22, 2026
- **Apply:** https://www.juju.com/job/16_1fcf798f1

## About the Role

* Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
 * Three years of experience in a client-facing environment such as sales engineering
 * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
 * Possesses strong organizational and time-management skills
 * Experience writing proposals for and implementation of technical solutions to fulfill business needs
 * Results-oriented, self-motivated, energetic, professional, reliable, and a team player
 * Strong understanding of technology and business productivity systems
 * Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
 * Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
 * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
 * Sales training experience is a plus
 * Having worked in anMSPenvironment is a major plus.

## Description

Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZand they are in need of aIT Help Desk Engineer, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs., * Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

 * Architect & deploy routers, switches, managed switches, and firewalls
 + Implementing and monitoring network security
 * Deploying and managing Windows Servers and Active Directory
 * Designing Local Area Networks
 * Optimizing and maintaining network software and hardware
 * Building and deploying file servers and cloud computing solutions
 * Configuring and deploying VOIP solutions
 * Performing network infrastructure troubleshooting
 * Manage Microsoft Exchange Server
 * Implementing, Monitoring & Managing VoIP solutions
 * Monitors alert systems and takes appropriate actions as per guidelines.
 * Receive escalated service requests requiring an enhanced response.
 * New User On-boarding


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