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# AI Implementation Managers

- **Company:** Posh, LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $130,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, System Configuration, Customer Interaction Management (Software), Systems Integration, Test Case, Chatbots, Api Design
- **Published:** September 22, 2026
- **Apply:** https://www.builtincolorado.com/job/senior-ai-implementation-manager/10512859?handler=ApplyRedirect

## About the Role

* PMP certification and/or MBA strongly preferred
 * Proven experience managing complex, cross-functional, client-facing projects
 * Strong technical aptitude; comfortable working with APIs, integrations, and system configurations
 * Experience with conversational AI, IVR, or contact center technology a plus
 * Prior experience with financial institutions (credit unions, community banks) strongly preferred
 * Strong ability to influence without authority and drive alignment across teams
 * Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders
 * Ability to operate independently in ambiguous, fast-moving environments

What Success Looks Like

 * Complex implementations delivered successfully, on time, and within scope
 * Strong client relationships and satisfaction throughout the implementation lifecycle
 * Effective cross-functional collaboration and leadership across internal teams

## Description

The Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks.

Senior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team.

What You'll Do

 * Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach
 * Anticipate risks early and proactively drive mitigation plans
 * Ensure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teams
 * Influence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challenges
 * Design and refine solution approaches alongside technical teams, including nuanced configurations and edge cases
 * Drive efficiency within operating procedures and lead strong test case development prior to customer handoff
 * Develop and update documentation quality and standards across projects
 * Ensure implementations meet operational, compliance, and user experience needs specific to banking workflows, and advise clients on best practices
 * Mentor and support other Implementation Managers
 * Identify and drive opportunities to improve implementation processes, tooling, and documentation