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# Technology Support III

- **Company:** JPMorgan Chase & Co.
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Cascading Style Sheets (CSS), Monitoring of Systems, Systems Integration, Scripting, AngularJS, Information Technology, Front End Software Development, Restful APIs, Servicenow, Programming Languages
- **Published:** September 22, 2026
- **Apply:** https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/210780855

## About the Role

* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
 * Formal training or certification on ServiceNow platform concepts and proficient applied experience
 * Demonstrated expertise in at least two ServiceNow Modules
 * Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
 * Has experience working on system integrations between ServiceNow and other applications using REST API.
 * Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
 * Experience in observability and monitoring tools and techniques
 * Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

 * HR Service Delivery module experience
 * Service portal experience
 * ServiceNow Certifications
 * Experience with one or more general purpose programming languages and/or automation scripting
 * Working understanding of public cloud

## Description

As a Technology Support III team member in the Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience., * Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

 * Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
 * Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
 * Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
 * Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure