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# Systems Analyst I

- **Company:** DataLab USA
- **Location:** Germantown, MD, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, CompTIA Security+, Cyber Security, Desktop Computing, Issue Tracking Systems, Python (Programming Language), Windows Servers, Networking Basics, Windows PowerShell, Red Hat Enterprise Linux, Remote Service Software, Server Administration, TCP/IP, Virtualization Technology, Wide Area Networks, Scripting, Internet Protocol Telephony, Office365, Peripherals, Microsoft InTune, SAP MDG
- **Published:** September 22, 2026
- **Apply:** https://www.juju.com/job/16_3cec987b3

## About the Role

* 1-3 years of experience in IT support, desktop management, or systems administration
 * Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
 * Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
 * Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
 * Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
 * Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
 * Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
 * Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
 * Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
 * CompTIA Security+ certification or in progress

## Description

* Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
 * Troubleshoot applications and operating systems while providing technical user support
 * Conduct remote support sessions using remote session tools and perform software and system deployment/patching
 * Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
 * Document technical procedures and solutions clearly and communicate effectively with team members and end users
 * Participate in after-hours on-call rotation and research and resolve technical problems independently
 * Maintain documented processes within audited environments


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