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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager and Systems Administrator - **Company:** Pride Inc. - **Location:** Medina, OH, United States - **Experience:** Expert - **Salary:** $80,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Business Software, Cloud Computing, Collaborative Software, CompTIA Network+, CompTIA Security+, Cyber Security, Information Systems, Data Recovery, Desktop Computing, Disaster Recovery, Microsoft Exchange Server, Identity and Access Management, Information Management, IT Management, Information Technology Operations, Internet Security, Mobile Application Software, Knowledge Management, Project Management Software, Microsoft Project, Microsoft Software, Security Software, Service Pack, Microsoft SharePoint, User Provisioning Software, Wireless Networks, Microsoft InTune, Microsoft Onedrive, Information Technology, Patch Management, Data Management - **Published:** September 22, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-manager-and-systems-administrator-medina-oh--a0c7ec46-dfa0-4a12-a919-2be13bae904e ## About the Role Required: * 5-8 years of progressive IT experience * Demonstrated experience providing hands-on desktop, network, and end-user support * Experience administering and troubleshooting Microsoft 365 environments * Experience with Active Directory, Entra ID, endpoint management, and user provisioning * Experience working with third-party technology vendors and support providers * Excellent verbal and written communication skills * Strong customer service mindset and ability to work effectively with both technical and non-technical users * Ability to prioritize multiple projects and support requests in a fast-paced environment * Valid driver's license and reliable transportation Preferred: * Experience in construction, property management, or professional services with aligned business software platforms (Spectrum, Yardi, Trimble) * Familiarity with SharePoint administration and governance. * Experience with Microsoft Intune or other endpoint management platforms. * Exposure to cybersecurity tools, incident response, and security best practices. * Experience supporting cloud-based business applications. * Relevant certifications such as Microsoft Certified (Modern Desktop Administrator), Microsoft 365 Administrator, CompTIA Network+, CompTIA Security+ and ITIL Foundation, Assisted Living, Automation, Best Practices, Budget Management, Business Solutions, Business Support, Cloud Computing, Commercial Construction, Communication Skills, CompTIA Network+, CompTIA Security+, Computer Security, Computer Workstations, Construction, Construction Management, Continuous Improvement, Customer Relationship Management (CRM), Customer Service Operations, Customer Support/Service, Data Recovery, Dental Insurance, Desktop Administration, Desktop PC, Disaster Recovery, Documentation, Driver's License, ERP (Enterprise Resource Planning), Establish Priorities, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Incident Response, Information Technology & Information Systems, Internet Security, Inventory Management, Knowledge Transfer, Land Development, Leadership, Licensing, Life Insurance, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft Product Family, Microsoft Project, Microsoft SharePoint, Mobile Applications, Multitasking, On Site Support, Operations Processes, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Management, Professional Services, Project Design, Project Management Software, Project Planning, Property Management, Record Keeping, Residential Construction, Security Monitoring, Software Patches, Standard Operating Procedures (SOP), Strategic Planning, Student Housing, Support Documentation, Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing, Telecommunications, Time Management, Vision Plan, Wireless Communications, Writing Skills, Zoning ## Description Pride One Construction is currently searching for a full-time IT Manager and Systems Administrator to serve as the primary internal IT resource, providing exceptional support to employees, and partnering with Pride One's external service providers on strategic initiatives, escalated technical issues, cybersecurity, and infrastructure management. This is not a purely managerial role; candidates must be comfortable actively troubleshooting, resolving help desk tickets, supporting end users, and maintaining technology systems. Pride One is a commercial construction company that includes apartments, hotels, student housing, assisted living facilities and adaptive reuse projects. We are a full-service construction management company that continues to expand yearly., End User Support & IT Operations: * Serve as the primary point of contact for employee technology support. * Triage, prioritize, and resolve help desk tickets involving workstations, Microsoft 365, printers, mobile devices, and business applications. * Provide exceptional customer service and maintain professional communications with employees at all levels. * Coordinate onsite support activities and ensure timely resolution of user issues. * Manage support processes, documentation, escalation procedures, and service expectations. Microsoft 365 & Collaboration Platforms: * Administer Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint, OneDrive, and related collaboration tools. * Manage user access requests, permissions, licensing, and identity-related processes. * Support SharePoint governance, site administration, and information management initiatives. * Assist with MS Planner, MS Project Operations and MS Copilot adoption and end-user enablement efforts. Vendor & Business Application Management: * Act as the primary liaison between Pride One and external technology vendors. * Coordinate support and issue resolution with software, telecommunications, and infrastructure providers. * Support business-critical construction, ERP, CRM, project management, and design applications. * Assist departments and internal PMO with evaluating and implementing technology improvements. Infrastructure & Security: * Partner with external MSP to oversee Microsoft 365 administration, identity and access management, endpoint management, patch management, network and wireless infrastructure, backup and disaster recovery processes, cyber security monitoring and remediation activities. * Participate in incident response activities and cybersecurity initiatives. * Maintain technology inventories, documentation, and operational procedures. Documentation & Knowledge Management: * Create and maintain technical documentation, support procedures, system inventories, and standard operating procedures. * Own internal technology knowledge transfer and operational readiness efforts. * Maintain records of system ownership, access rights, and technology assets. Projects & Continuous Improvement: * Support business technology projects and digital transformation initiatives. * Help drive adoption of new systems, workflows, and automation opportunities. * Participate in IT planning, budgeting discussions, and technology roadmap initiatives. * Collaborate with leadership to align technology solutions with business goals. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)