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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Engineer - NOC (Service Assurance - **Company:** AST SpaceMobile - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Proxmox, Link Aggregation (Ethernet), Microsoft Windows, JIRA, User Authentication, Bash Shell, Border Gateway Protocol, BIOS, Ubuntu (Operating System), CentOS, Cloud Computing, Cloud Engineering, Computer Networks, Data Centers, Linux, VMware ESX Servers, Firmware, Monitoring of Systems, Inventory Management Software, Virtual Private Networks (VPN), Python (Programming Language), Kernel-Based Virtual Machine, Windows Servers, Network Architecture, Networking Basics, Network Connections, Routing, Open Shortest Path First (OSPF), Prometheus, Server Administration, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Data Logging, Diagnostic Tools, Scripting, Computer Networking Systems, System Availability, Grafana, Firewalls (Computer Science), Amazon Virtual Private Cloud (VPC), Documentation System, Computer Equipment, Information Technology, Bare Metal, Route53, Hardware Infrastructure, Cisco, Server Operating Systems & Platforms, Service Stack, Servicenow, Vmware - **Published:** September 22, 2026 - **Apply:** https://www.thejobnetwork.com/job/89795e04-f666-417e-8db9-8e9265b592ee/infrastructure-engineer-noc-service-assurance ## About the Role Bachelor's degree in Telecommunications, Computer Science, Electronics, or a related technical field. **Experience:** - 7+ years in datacenter operations, physical compute engineering, or server hardware roles. - Expert-level experience with Cisco networking technologies (CCNP or higher preferred). - Proven experience with AWS networking and cloud-native networking architectures. - Strong hands-on experience with racking/stacking servers, cabling, hardware diagnostics, and physical maintenance. - Knowledge of enterprise server platforms (Cisco, Dell, HPE, Supermicro). - Familiarity with Linux or Windows for basic troubleshooting. - Strong understanding of networking fundamentals (VLANs, LACP, routing, switching). - Experience with virtualization platforms (VMware, Proxmox, KVM) or bare-metal orchestration tools (MAAS, Tinkerbell). - Experience with hardware monitoring, observability, or datacenter telemetry systems. - Knowledge of datacenter best practices, including power planning, cooling optimization, and structured cable management. - Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core-network behavior. - Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication). - Experience analyzing logs, traces, routing tables, and event correlations across network elements. - Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms. - Hands-on experience with Linux, basic scripting (Python/Bash), and troubleshooting tools. **Preferred Qualifications:** - Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations. - Basic understanding of satellite network components, gateways, or hybrid RAN-core flows. **Soft Skills:** - Strong interpersonal skills and ability to collaborate effectively within cross-functional teams. - Excellent written and verbal communication skills. - Meticulous attention to detail in documentation, configuration, and operational processes. - Strong problem-solving and root-cause analysis skills. - Ability to manage multiple priorities and work independently. - Proven ability to work efficiently in fast-paced and physically demanding environments. ## Description We are seeking a NOC Infrastructure Engineer (Service Assurance) to monitor, triage, and ensure the stability of the physical network and compute layer of our telco environments. This role ensures the reliability, performance, and scalability of networks, firewalls, server hardware, racks, power, cabling, and related physical systems that support global production, lab, and test workloads, as well as satellite connectivity across signaling, routing, SIM provisioning, OSS integrations, and core-network interactions. This role handles alarms, validates routing behavior, diagnoses signaling and gateway/core issues, and coordinates closely with partner NOCs to maintain high availability across commercial and beta-grade connectivity flows. The ideal candidate brings deep hands-on experience with datacenter operations, Cisco networking, physical computer hardware, and infrastructure best practices. Reporting to the Service Assurance Manager, this role plays a critical role in 24/7 operational continuity and rapid incident response. **Key Responsibilities:** - Monitor infrastructure pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions impacting network connectivity. - Detect, acknowledge, and triage alarms from monitoring platforms, ensuring rapid response and detailed logging. - Escalate anomalies based on severity, impact, and operational thresholds. - Manage firmware, BIOS, and device-level updates to ensure reliability and security. - Maintain accurate inventory of physical compute assets, spares, and components. - Validate telco network behavior during faults or degradation events. - Diagnose issues across physical infrastructure affecting telco connectivity. - Perform routine datacenter health checks, environmental monitoring, and audits. - Perform detailed event analysis, correlate logs, and support root-cause investigations with engineering teams. - Collaborate with SRE, cloud, networking, and platform teams to support high-availability workloads. - Troubleshoot hardware and OS-level issues (Linux/Windows) during physical interventions. - Maintain consistent communication loops and follow defined escalation paths. - Maintain rack elevation diagrams, cabling maps, and hardware configuration records. - Develop and maintain SOPs for installation, decommissioning, maintenance, and emergency recovery. - Drive improvements in reliability, performance, physical infrastructure efficiency, and operational standards. - Maintain accurate logs, incident records, and ticket updates for internal and external teams. - Provide shift-handover summaries, incident reports, and RCA inputs when needed. - Track recurring issues and propose remediation actions to service assurance leadership. , - Networking: Cisco routers, switches, firewalls, VPNs; routing protocols (BGP, OSPF). - Cloud networking: AWS VPC, Transit Gateway, Direct Connect, Route 53, security groups. - Hardware/Compute: Dell, Cisco UCS, HPE, Supermicro server platforms. - Virtualization: VMware vSphere/ESXi, Proxmox, KVM. - OS: Linux (Ubuntu, CentOS), Windows Server (basic troubleshooting). - Monitoring/observability tools such as Prometheus, Grafana, and OpenObserve. - Documentation tools: rack diagrams, cabling maps, and inventory systems. - Ticketing/ITSM tools (ServiceNow, Jira, Remedy). **Physical Requirements** - Ability to lift up to 50 lbs to support racking, stacking, and physical server maintenance. - Ability to use a computer for extended periods. - Ability to work in a datacenter/NOC environment, including hands-on physical infrastructure maintenance. - Ability to work in a shift-based NOC environment, including nights or weekends based on rotation. - Ability to remain attentive during extended monitoring sessions and incident bridges. - Occasional travel for training, partner coordination, or operational readiness activities. _This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands__._ AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [How to Submit CFPs and Get into Public Speaking - Moran Weber](https://www.wearedevelopers.com/videos/2112-how-to-submit-cfps-and-get-into-public-speaking-moran-weber) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)