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# Support Engineer

- **Company:** Ampcus Inc
- **Location:** Scottsdale, AZ, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), PHP (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Code Review, Databases, Database Queries, Laravel, MySQL, Next.js, Software Engineering, SQL Databases, TypeScript, Data Logging, Backend, Git, Kubernetes, Restful APIs, Docker
- **Published:** September 22, 2026
- **Apply:** https://diversityjobs.com/candidate/trackback_apply?vacancyId=[vacid]

## About the Role

Full Stack Developer (PHP Laravel / NextJS) with Production Support Experience

We are looking for a US-based Full Stack Developer with strong hands-on experience in PHP, Laravel, NextJS, JavaScript/TypeScript, REST APIs, and MySQL, who can serve as an extension of our offshore engineering team.

This role requires a developer-first mindset, with the ability to contribute to both feature development (60-70%) and L2 production support (30-40%) for business-critical applications.
Must-Have Skills

 * 10 years of software development experience
 * Strong expertise in:
 + PHP
 + Laravel Framework
 + NextJS
 + JavaScript / TypeScript
 + REST APIs
 + MySQL (query writing, optimization, troubleshooting)
 * Experience handling:
 + L2 Production Support
 + Incident Management
 + Root Cause Analysis
 + Defect Fixes and Enhancements
 * Hands-on experience with:
 + Docker
 + Kubernetes
 + Git, * Strong full-stack developer with production support experience.
 * Comfortable balancing enhancement work and support responsibilities.
 * Able to independently troubleshoot issues across application, API, and database layers.
 * Strong communication and collaboration skills, particularly in a distributed team environment.

Role Mix

 * 60-70% Development (PHP Laravel / NextJS)
 * 30-40% L2 Production Support & Incident Resolution

## Description

* Develop and enhance application features using PHP, Laravel, and NextJS.
 * Investigate and resolve production incidents and support tickets.
 * Perform root cause analysis and implement permanent fixes.
 * Troubleshoot issues across application, API, database, and infrastructure layers.
 * Optimize SQL queries and backend performance.
 * Collaborate closely with offshore teams to ensure knowledge continuity and operational stability.
 * Participate in code reviews and maintain development best practices.

Preferred Experience

 * Onshore-offshore delivery model
 * AWS and/or Azure exposure
 * Monitoring and logging tools
 * Healthcare, Diagnostics, or Life Sciences domain experience


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