> Markdown version of [/jobs/ext/3030138-it-field-engineer](https://www.wearedevelopers.com/jobs/ext/3030138-it-field-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Engineer - **Company:** AccentCare, Inc. - **Location:** Franklin, TN, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - $59,280.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Google Chrome, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Electronic Mailing, Mobile Application Software, Microsoft Office, Productivity Software, Single Sign-On, Software Engineering, TCP/IP, Office365, Tablet Computers, Microsoft InTune, Information Technology, 3-tier Architectures, Servicenow - **Published:** September 22, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87949218/1 ## About the Role Applicants must be legally authorized to work in the United States and must reside within the United States for the duration of their employment., * Bachelor's degree in Information Technology preferred or 2 - 4 years of technical support experience * Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+. * Solid Understanding of: * Microsoft Office Applications * Office365, One-Drive * Microsoft Teams * Windows 10 OS, Windows 11 OS a plus * Android OS, iOS * Active Directory, EntraID * Intune Auto-pilot, * Networking (TCP/IP, WINS, DNS, DHCP) * ITIL Service Management through Service Now * Single Sign on concepts * MDM Solutions Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications Intermediate ability to troubleshoot or diagnose problems and provide possible solutions Some project/process management skills Advance equipment operation skills - should be able to use all office equipment and train end users Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience. Ability to document technical solutions for review by both technical teams and end users ## Description The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. * Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption. * Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access. * Triage and resolve escalated issues from the Help Desk. * Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents. * Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. 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