> Markdown version of [/jobs/ext/3030302-application-help-desk-support-representative](https://www.wearedevelopers.com/jobs/ext/3030302-application-help-desk-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Help Desk Support Representative - **Company:** Elevation Connect - **Location:** Atlanta, GA, United States (Remote available) - **Salary:** $29,120.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Apple Mac Systems, Databases, Computer Literacy, Data Centers, Linux, Ethernet Physical Layer, Internet Services, Microsoft Office, Server Administration, USB, Wi-Fi Technology, Data Logging, Network Routers, Computer Network Operations, Low Latency, ServiceNow Customer Service Management - **Published:** September 22, 2026 - **Apply:** https://www.careerbuilder.com/job-details/seasonal-customer-service-admissions-application-support-us--a9cce9ae-96c7-4c4d-baa3-fe512627a91b ## About the Role * Be at least 18 years of age * Must pass a criminal background check * Be available and flexible for a shift during the hours of operation * Strong organizational and time management skills * Has developed a broad perspective to problems and can identify new, less obvious solutions. * Adaptable to change in a fast-paced environment * Completes work with a limited degree of supervision * Strong verbal and written communication skills * Basic computer skills and knowledge in Microsoft Office Suite Preferred * Previous customer service/sales experience * Must pass typing and basic computer literacy assessment, Agriculture, Broadband, CPU (Central Processing Unit), Call Centers, Campaigns, Communication Skills, Communication Systems, Computer Skills, Customer Service Software, Customer Support/Service, Ethernet Cable, Healthcare, Help Desk, Identify Issues, Intel Product Family, Internet Service Providers, Linux Operating System, Mac Operating System, Mac Operating System X (OS X), Microsoft Office, Microsoft Windows Operating System, Network Operations Center, Network Routers, Organizational Skills, Presentation/Verbal Skills, Project Schedule, Research Skills, Sales, Smartphones, Software Administration, Time Management, Typing, USB, Wi-Fi, Wireless Communications, Work From Home, Writing Skills ## Description The primary focus of the Application Help Desk Support Representative is to provide valuable support for students that are applying for admission to our premier academic partner. Application Help Desk Support Representatives help potential students resolve questions surrounding the application process and solve technical issues. Help us be that guiding light for students who need us. As an Application Help Desk Support Representative, you will be responsible for: * Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently * Building an engaging rapport, quickly, with many students throughout the day * Meeting daily, weekly & monthly student interaction goals as well as client expectations * Quickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc. * Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases) * Help Desk services to include phone calls, emails and chat * Helping potential students with their college application and related questions * Selling the dream of education to students * Answering student questions about admission requirements, the application, technical issues and more * Perform other duties as assigned, Hours: * There are 3 training start dates: October 12th, October 19th, or October 26th * Hours of Operation are Saturday-Friday 8am-1am mountain time * Early, mid and late shifts are available and will include 8-hour and 10-hour shifts + May be required to work 10-hour shifts 11/27-11/29 * Shifts will include limited weekend hours from 11/21-12/1 and holiday hours on Thanksgiving are on a volunteer basis with double pay, * Pay Rate: $14/hr * This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect * This project is scheduled to conclude 12/03/2026 with possible extension of the role through 1/28/2027 * Due to the short tenure of this assignment, vacation days will not be granted during October and November Work at Home Requirements: * Stable high-speed Internet connection at home, must be able to pass a speed test * Must have a quiet home office with a door, zero background noise * Must have own computer and USB headset Technology Requirements: * Windows PC + Dual Core CPU (1.5GHz or better) + 8GB RAM + 20GB Free Disk space + Windows 8.1, or 10 * macOS + Intel Core i7, 2.3 Ghz + 8GB RAM + Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12 * Chromebooks and Linux systems are not supported * High-speed internet + Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended) + Latency from employee to data center should be under 150ms one-way + Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable + Satellite internet is not currently supported * Wired USB Headset, camera and smartphone (for security ID only) required ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)