> Markdown version of [/jobs/ext/3030472-help-desk-technician-secret](https://www.wearedevelopers.com/jobs/ext/3030472-help-desk-technician-secret). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - Secret - **Company:** Sunayu, LLC - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $54,000.0 - $68,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Client Server Models, CompTIA Security+, Information Systems, Computer Programming, Monitoring of Systems, Networking Hardware, Software Engineering, Windows Desktop, Information Technology - **Published:** September 22, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9181222/help-desk-technician-secret ## About the Role * Security Clearance: Active Secret Security Clearance. * Experience: A minimum of two years of work experience within a Department of Defense (DoD) environment. * Technical Acumen: A strong, foundational understanding of network equipment, architecture, and capabilities. * Communication: Exceptional written and oral communication skills, with a proven ability to brief stakeholders and articulate complex technical situations clearly. * Operational Skills: Demonstrated ability to multitask effectively and perform decisively under pressure in a fast-paced operational setting. * Certification:Must hold a valid CompTIA Security+ certification. Minimum/General Experience: * This position requires a minimum of five years' experience, of which at least three years must be specialized. Specialized experience includes: + Knowledge of PC operating systems, e.g., DOS, Windows, and networking and mail standards and work on a help desk. + General experience includes information systems development and other work in the client/server field, or related fields. + Demonstrated ability to communicate orally and in writing and a positive customer service attitude. * Functional Responsibilities: + Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. + Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. * Minimum Education: + An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution. + Education and experience requirements may be substituted with: o A bachelor's degree (in subjects described above) and four years general experience of which at least two years must be specialized experience. o No degree and eight years general experience of which at least six years is specialized experience. ## Description An initial 30-day on-site training period is mandatory and will follow a standard day shift schedule (7:00 AM - 3:30 PM, MondayFriday) before transitioning to the assigned swing shift., * Incident Management Proactively to identify and classify major IT incidents and events by leveraging data from various AFNCR work centers and monitoring tools. * Triage & Coordination: Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams. * Incident Communications: Establish and facilitate troubleshooting conference bridges, ensuring seamless coordination between technical teams. * Maintain clear and consistent communication with all stakeholders, including government leadership. Provide timely status updates from inception to resolution. * Situational Awareness: Maintain a comprehensive understanding of incident status and operational impact, disseminating critical information through the appropriate government communication and command structures. * Problem Resolution: Drive the investigation and resolution process for all incidents. * Collaborate with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)