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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (Hybrid/Columbia MD - **Company:** ONETEN PARTNERS LTD - **Location:** Columbia, SC, United States - **Experience:** Experienced - **Salary:** $68,994.0 - $92,331.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Unix, Cyber Security, Information Systems, Computer Networks, Databases, Computer Literacy, System Configuration, Data Security, Linux, Elasticsearch, Hyper-V, Issue Tracking Systems, Information Technology Audit, Internet Security, Network Security, Log Analysis, Microsoft SQL Server, Language Modeling, MySQL, Oracle (Applications), Standard Sql, Salesforce.Com, Security Software, Service Pack, Software Engineering, SQL Databases, TCP/IP, Transmission Control Protocol (TCP), Wireshark, Virtualization Technology, Software Vulnerability Management, Large Language Models, Software Security, Ethereal, Information Technology, Nessus, Zendesk, Splunk, Docker, Vulnerability Analysis, Vmware, Programming Languages - **Published:** September 22, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-hybrid-columbia-md-columbia-md--9bd80b7d-f065-498a-a9e8-44e5b4472ea5 ## About the Role * Bachelor's degree in a technical field or equivalent experience * 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration * Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus * Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience * Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus * Strong analytical and problem-solving skills, with the ability to learn quickly * Excellent written and verbal communication; customer-focused mindset * Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs * Flexibility to work occasional weekends or holidays * Must be able to work hybrid/onsite at HQ in Columbia, MD And Ideally: * Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting * Experience with ticketing systems (JIRA, Salesforce, Zendesk etc) * Log analysis using a SEIM product (Splunk, ElasticSearch, etc) * Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc) * Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc) * Fundamental understanding of programming languages * Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) * Experience with or understanding of Certificates and CA's * Basic understanding of reviewing PCAPs with tools such as Wireshark * Bilingual candidates are desirable but not required (Spanish, Portuguese), Amazon Web Services (AWS), Analysis Skills, Applications Security, Artificial Intelligence (AI), Artificial Intelligence (AI) Programming Languages, Atlassian JIRA, Best Practices, Community Programs, Computer Networks, Computer Security, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Database Technology, Defense Information Systems Agency (DISA), Docker, Elasticsearch, Flexible Spending Accounts, Fortune 500 Customers, Government, HIPAA (Health Insurance Portability and Accountability Act), ISO (International Organization for Standardization), Identify Issues, Industry Standards, Information Technology/Systems Audit, Information/Data Security (InfoSec), Internet Security, Linux Operating System, Mac Operating System, Maintain Compliance, Microsoft Hyper-V, Microsoft SQL Server, Microsoft Windows Azure, Microsoft Windows System Administration, Modeling Languages, Multilingual, Multitasking, MySQL, Nessus, Network Security, Oracle, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Production Systems, Programming Languages, Regulatory Compliance, Research & Development (R&D), Resolve Customer Issues, Risk Management, SQL (Structured Query Language), Sales, Salesforce.com, Security Analysis, Software Patches, Splunk, Stock Purchase Plans, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Unix Operating Systems, VMWare, Virtualization, Vulnerability Scanners, Wireshark (Ethereal), Writing Skills, ZenDesk ## Description * Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations * Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution * Use remote troubleshooting techniques to troubleshoot and correct issues * Analyzing vulnerability scan results, system audits, and log events * Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues * Recreate customer software issues in a lab environment for engineering assessment * Ensure customer feedback is properly captured and channeled into Product Management and Research & Development * Maintain in-depth knowledge of Tenable products and information security best-practices * Create and publish solution knowledge for re-use by customers and Tenable employees * Continually review personal performance metrics to ensure goals are consistently met * May perform other duties and responsibilities that management may deem necessary from time to time * Opportunities for career advancement within Technical Support as well as other organizations within Tenable ## Related Videos - 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