> Markdown version of [/jobs/ext/3030676-computer-support-technician-i](https://www.wearedevelopers.com/jobs/ext/3030676-computer-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Technician I - **Company:** Cross Resource Group - **Location:** Richland, WA, United States - **Experience:** Starter - **Salary:** $68,640.0 - $80,080.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Systems, Client Server Models, Software Documentation, Information Systems, Computer Literacy, Common Desktop Environments, Desktop Computing, Issue Tracking Systems, Local Area Networks, Networking Basics, Windows Desktop, Information Technology, User Administration, Servicenow - **Published:** September 22, 2026 - **Apply:** https://www.thejobnetwork.com/job/0919c813-72e0-4cd1-8c25-5272dbf16514/is-computer-support-technician-i ## About the Role * High school diploma or GED is required. * One of the following education and experience combinations: associate degree in a computer-related field; unrelated associate degree plus one year of directly related information systems or help desk experience; or high school diploma/GED plus three years of directly related information systems or help desk experience. * Basic knowledge of client-server infrastructure, computer and help desk support, local-area networks, and desktop computer architecture. * Practical understanding of duties performed in a computer support field environment. * Ability to apply computer knowledge competently, follow written and oral procedures, and troubleshoot with users and vendors. * Strong oral and written communication, including technical documentation and procedure writing. * Ability to work the onsite 4x10 schedule in Richland, Washington. * Ability to satisfy the site-access process and maintain unescorted access to the facility. * U.S. citizenship. Preferred Qualifications * Hands-on Windows desktop support in a Microsoft 365 environment. * Exposure to Active Directory or Entra ID, account provisioning, password resets, endpoint deployment, remote-support tools, and ticketing systems such as ServiceNow or Jira Service Management. * Experience supporting users in a utility, power generation, nuclear, government, healthcare, laboratory, manufacturing, or other procedure-driven environment. * CompTIA A+, Network+, Microsoft fundamentals, or comparable entry-level technical certification. ## Description A regulated power-generation organization needs an entry-level IT support technician to deliver prompt Tier I help desk and desktop support at a secure operating facility. The role handles user assistance, problem determination, software installation and inventory, and day-to-day support for information systems analysts and operations. The best fit has directly related help desk or desktop support experience, understands client-server and local-area-network fundamentals, and communicates clearly with users while following written procedures in a safety-conscious environment., * Respond promptly and courteously to help desk requests and provide Tier I technical assistance to end users. * Identify, document, troubleshoot, and resolve common desktop, software, account, connectivity, and peripheral issues within established procedures. * Escalate incidents that require deeper application, infrastructure, cybersecurity, or operations support while preserving accurate notes and handoffs. * Support information systems analysts with applications, operations, workstation deployments, software installation, updates, licensing, and inventory control. * Help users make effective use of approved information technology and business systems through clear guidance and follow-up. * Create and maintain software documentation, work instructions, troubleshooting notes, and other written technical communication. * Coordinate professionally with customers and vendors to resolve computer problems. * Work independently and as part of a team while following site procedures, security expectations, and safety requirements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)