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# Computer Support Representative (61966)

- **Company:** Walsworth Publishing Company, Inc.
- **Location:** Marceline, MO, United States
- **Contract:** Permanent contract
- **Skills:** Adobe Illustrator, Adobe Photoshop, Adobe Creative Cloud, Adobe InDesign, Android Software Development, Apple IOS, Software Applications, QuarkXPress Design Software
- **Published:** September 22, 2026
- **Apply:** https://diversityjobs.com/candidate/trackback_apply?vacancyId=[vacid]

## About the Role

* Ability to handle multiple tasks and projects.
 * Ability to remain organized and self-directed in a fast-paced environment.
 * Ability to work in a team environment.
 * Maintain professionalism when speaking internally and externally with team members and customers.
 * Ability to interface with a variety of individuals or groups on a frequent basis.
 * Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
 * Ability to learn computer applications as necessary for the position.
 * Knowledge of graphic arts and printing
 * Must successfully complete any training or certification courses required to support or strengthen position.
 * Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
 * Excellent verbal and written communication skills including strong customer service skills.
 * Must communicate appropriate information accurately and clearly as needed.
 * Strong PC or Mac Skills
 * Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign, * High school diploma or equivalent.
 * Excellent organizational, project management and time management skills.
 * Graphic Arts background, creativity, and design abilities preferred
 * Proficient with the Adobe Creative Suite

## Description

As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions., * Keep up to date on the newest software

 * Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers
 * Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments
 * Assist internal departments in downloading files from internal and external transfer sites
 * Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments

 * Test customer files for mechanical and technical problems to ensure they are print ready
 * Document, maintain, and organize customer and internal department communication/interaction
 * Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc
 * Assist Prepress and back up the Leads as needed.
 * Running Customer Service daily reports
 * All other duties as assigned


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