> Markdown version of [/jobs/ext/3030870-first-level-support](https://www.wearedevelopers.com/jobs/ext/3030870-first-level-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# First-Level Support

- **Company:** epunkt GmbH
- **Location:** Austria
- **Salary:** €35,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Servicenow
- **Published:** September 23, 2026
- **Apply:** https://job.epunkt.com/jobs/first-level-support-wmx-1173

## About the Role

* Abgeschlossene IT-Ausbildung mit erster Berufserfahrung im IT-Support
 * Kenntnisse in Microsoft-Umgebungen, Workplace-Hardware und Ticketsystemen (ServiceNow von Vorteil)
 * Hohe Serviceorientierung sowie Lernbereitschaft, bodenständiger Teamplayer und keine Scheu mit anzupacken
 * Bei Bedarf zeitliche Flexibilität, um das Team tatkräftig zu unterstützen



## Related Videos

- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT](https://www.wearedevelopers.com/videos/908-diversity-matters-obb-s-innovative-approach-and-why-we-need-queer-thinking-in-it)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Austria – the most livable place for software developers?](https://www.wearedevelopers.com/magazine/20-austria-the-most-livable-place-for-software-developers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Guide for Expats Living in Austria](https://www.wearedevelopers.com/magazine/317-guide-for-expats-living-in-austria)