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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Frontiers Media S.A. - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, JIRA, Issue Tracking Systems, Information Technology Operations, Network Configuration and Change Management, Software Engineering, Software Licensing, Connectivity Problems, Information Technology - **Published:** September 23, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role + 3-5 years of experience in a desktop support or similar role. + Associate or Bachelor's degree in Information Technology, Computer Science, or related field (preferred). + Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician). + Familiarity with network configurations and protocols. + Experience with operating systems (Windows, macOS, iOS). + Knowledge of IT security best practices. + C1 - C2 English level ## Description The Desktop Support Technician plays a vital role in enabling employees to do their best work by ensuring they have reliable technology, responsive support, and a seamless IT experience. We currently have 3 openings, one in London, one Madrid, one Lausanne and one in Warsaw. As the primary IT point of contact for a local office of approximately employees 80 (London), 80 (Madrid), 200 (Lausanne) or 30 (Warsaw). this role combines hands-on technical expertise with exceptional customer service. You will be responsible for troubleshooting hardware and software issues, maintaining and deploying IT equipment, and proactively resolving technical challenges that impact day-to-day operations. Beyond providing support, you'll contribute directly to employee productivity, workplace efficiency, and the overall success of the organization by creating a smooth and dependable technology environment. This is an excellent opportunity for a service-oriented IT professional who enjoys building strong relationships with end users, taking ownership of local IT operations, and making a visible impact across the business Nature of Impact + High level of customer satisfaction as measured by feedback surveys. + Reduced downtime due to efficient troubleshooting and problem resolution. + Accurate and up-to-date inventory management. + Successful deployment and maintenance of IT equipment. + Effective training sessions leading to fewer support requests. + Meeting or exceeding SLAs for response and resolution times. Key Responsibilities + Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician). + Provide a high standard of IT Services Support onsite and remotely. + Configure and deploy desktops, laptops, and mobile devices. + Provide input on IT strategies and OKRs related to support efficiency. + Utilize and contribute to IT support documentation and SOP's. + Assist with network connectivity issues. + Maintain an accurate inventory of all IT equipment and software licenses. + Administer and grant Access Permissions to users. + Onboard new starters and deliver IT Inductions. + Provide end-user training and support for IT systems and applications. + Collaborate with other IT team members to improve support processes. + Support and contribute to both internal and external company events. + Use JSM (Jira Service Management) ticketing system to communicate with users and provide updates. + Ensure all tickets are resolved within defined SLA's (Service Level Agreements). + Provide AV support in Meeting Rooms. ## Related Videos - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)