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# IT Support Engineer

- **Company:** Edison Smart®
- **Location:** London, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Windows Desktop, Network Routers, Firewalls (Computer Science), User Administration
- **Published:** September 23, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-engineer/edison-smart-job108023273

## About the Role

* Experience in IT support within an MSP environment
 * Confident with Windows desktop and end-user troubleshooting
 * Familiar with Active Directory and Microsoft 365
 * Experience with Azure
 * Experience with any MDM platform
 * Networking understanding

If you're looking for a stable, hands-on role supporting a large, established user base, this is a great opportunity to step into a long-term, trusted position.

## Description

Edison Smart is partnered exclusively with a fast-growing MSP to recruit an IT Support Engineer to join their internal service desk, supporting the business's own 2,000+ end-user estate.

The Role

Based full-time onsite (Monday-Friday, 9am-6pm), you'll provide hands-on IT support across the MSP's internal user base, handling escalations, end-user troubleshooting, and day-to-day incident resolution.

Technical Environment

 * Windows desktop support
 * Microsoft 365 (desktop & end-user support)
 * Active Directory user administration
 * Networking - routers, switches, firewalls, etc
 * MDM
 * Hardware troubleshooting and break/fix
 * Escalation handling from central service desk


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