> Markdown version of [/jobs/ext/3031962-workday-support-analyst-12-month-ftc](https://www.wearedevelopers.com/jobs/ext/3031962-workday-support-analyst-12-month-ftc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Workday Support Analyst - 12 month FTC - **Company:** BDO - **Location:** Horley, UK - **Contract:** Temporary contract - **Skills:** Issue Tracking Systems, System Testing, Workday HCM, Workday, Servicenow - **Published:** September 23, 2026 - **Apply:** https://bdouk.wd3.myworkdayjobs.com/BDO_Careers/job/Gatwick/Workday-Support-Analyst---12-month-FTC_R20811-1 ## About the Role * Strong verbal and written communication skills * Strong attention to detail * A commitment to deliver high-quality and consistent support across the full Workday product suite * A desire to learn and develop * A strong commitment to collaboration and knowledge sharing * Previous experience of providing support to a business or function * Experience of using Service Now or a similar ticketing system * Ability to prioritise workload and provide timely follow-up and resolution * Ability to accurately collect information in order to understand and assess the clients' needs and situation * Previous practical experience with Workday desirable ## Description Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Workday Support Analyst will work as part of the wider Workday Team on the day-to-day management and support of Workday and related systems, reporting to the Workday Support Team Manager. This includes taking ownership of query resolution in response to tickets raised to the team via Service Now as well as supporting the team with communications, BAU, continual process improvements and enhancements and support on Development Team led projects when appropriate. Principal Accountabilities: * Providing day to day support of 1st and 2nd tier support to the business for queries in relation to Workday HCM, Finance and PSA * To support the creation and maintenance of the technical help available, including user guides, knowledge articles and journeys * Assist with the support of the People, Culture & Purpose, Finance and PSA functional teams who are hands on with the system, coaching them to self-serve rather than resolving queries for them * To work collaboratively with the Workday Product Development Teams * To work with Service Now to ensure issues are resolved satisfactorily and in a timely manner * To assist with system BAU tasks * To support Workday Product Teams with system testing and project support where agreed and appropriate * To escalate issues which require further support from other team members and / or Workday Product Teams as required * Ensure any changes to access, process or configuration are implemented accurately and follow the agreed change management process ## Related Videos - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [1000 things we tried for new work. 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