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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** Barhale - **Location:** Walsall, UK - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Cisco Hardwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Microsoft Office, Microsoft SharePoint, Enterprise Software Applications, Office365, Microsoft InTune, Casper Suite, User Accounts - **Published:** September 23, 2026 - **Apply:** https://www.totaljobs.com/job/it-service-desk-analyst/barhale-job108017661 ## About the Role Essential * Strong interest in IT / Technology with a desire to learn new skills. * IT troubleshooting skills * Experience with Windows 11 * A working knowledge of Active Directory / O365 accounts & groups. * Good knowledge of Microsoft suite * Excellent customer service * High attention to detail. * Willingness to learn Desirable * Previous experience working within an IT Service desk or technical support environment. * Familiarity with Microsoft Intune and device management * Any knowledge of DHCP, DNS, Networking, Cisco Meraki, SharePoint desirable but not essential. * ITIL Caring and investing in you ## Description We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: * Tunnelling * MEICA * Temporary and permanent design * Steel-fabrication * Signs (design and fabrication) * Health & safety equipment and products, including PPE Why join Barhale? * As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. * Job security, long-term secured work through various frameworks and large infrastructure schemes * A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients * Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success, This role offers the opportunity for someone with a passion for IT to join an existing team of analysts and engineers. This role provides the opportunity to work across many areas of IT support, gaining valuable experience in a professional business environment. Our team embraces a learn-by-doing approach, providing opportunities to develop your skills, expand your technical knowledge, and take on greater technical responsibility. You will work closely with our head office functions, as well as those located in our other regions., * Log, manage, and resolve customer incidents and service requests received via phone, email, or ticketing systems, ensuring compliance with agreed SLAs. * Provide first-line technical support, resolving issues where possible and escalating more complex incidents to IT Service desk Engineer/Leader when required. * Configure, deploy, and support end-user hardware, including Windows laptops, Android devices, printers, and other IT equipment. * Manage and maintain user accounts, permissions, and access within Active Directory and Microsoft 365 Online. * Support mobile device management platforms, including Microsoft Intune and Jamf. * Install and maintain business applications and software packages. * Configure, monitor, and support site connectivity solutions, including Meraki and Teltonika networking equipment. * Create, review, and maintain IT support documentation within ticketing system knowledge base, and Sharepoint. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)