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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - IT, Level 2 - **Company:** Frontiers Media Limited - **Location:** London, UK - **Experience:** Experienced - **Salary:** £38,631.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, JIRA, Issue Tracking Systems, Information Technology Operations, Network Configuration and Change Management, Software Engineering, Connectivity Problems, Information Technology - **Published:** September 23, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5894159953 ## About the Role * 3-5 years of experience in a desktop support or similar role. * Associate or Bachelor's degree in Information Technology, Computer Science, or related field (preferred). * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician). * Familiarity with network configurations and protocols. * Experience with operating systems (Windows, macOS, iOS). * Knowledge of IT security best practices. * C1 - C2 English level ## Description The Desktop Support Technician plays a vital role in enabling employees to do their best work by ensuring they have reliable technology, responsive support, and a seamless IT experience. We currently have 3 openings, one in London, one Madrid, one Lausanne and one in Warsaw. As the primary IT point of contact for a local office of approximately employees 80 (London), 80 (Madrid), 200 (Lausanne) or 30 (Warsaw). this role combines hands-on technical expertise with exceptional customer service. You will be responsible for troubleshooting hardware and software issues, maintaining and deploying IT equipment, and proactively resolving technical challenges that impact day-to-day operations. Beyond providing support, you'll contribute directly to employee productivity, workplace efficiency, and the overall success of the organization by creating a smooth and dependable technology environment. This is an excellent opportunity for a service-oriented IT professional who enjoys building strong relationships with end users, taking ownership of local IT operations, and making a visible impact across the business Nature of Impact * High level of customer satisfaction as measured by feedback surveys. * Reduced downtime due to efficient troubleshooting and problem resolution. * Accurate and up-to-date inventory management. * Successful deployment and maintenance of IT equipment. * Effective training sessions leading to fewer support requests. * Meeting or exceeding SLAs for response and resolution times. Key Responsibilities * Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician). * Provide a high standard of IT Services Support onsite and remotely. * Configure and deploy desktops, laptops, and mobile devices. * Provide input on IT strategies and OKRs related to support efficiency. * Utilize and contribute to IT support documentation and SOP's. * Assist with network connectivity issues. * Maintain an accurate inventory of all IT equipment and software licenses. * Administer and grant Access Permissions to users. * Onboard new starters and deliver IT Inductions. * Provide end-user training and support for IT systems and applications. * Collaborate with other IT team members to improve support processes. * Support and contribute to both internal and external company events. * Use JSM (Jira Service Management) ticketing system to communicate with users and provide updates. * Ensure all tickets are resolved within defined SLA's (Service Level Agreements). * Provide AV support in Meeting Rooms. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)