> Markdown version of [/jobs/ext/3032151-head-of-it](https://www.wearedevelopers.com/jobs/ext/3032151-head-of-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT - **Company:** Oaklands College - **Location:** St Albans, UK - **Experience:** Expert - **Salary:** £62,619.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, Information Technology, Performance Monitor - **Published:** September 23, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5894838456 ## About the Role * ITIL Foundation (minimum) - higher certification desirable * Degree or equivalent experience in IT, management, or a related field, * Significant experience leading IT support or service desk functions * Proven experience implementing ITIL frameworks and service management processes * Strong experience developing and leading high-performing teams * Experience managing end-user device strategy and procurement * Excellent stakeholder management across technical and non-technical groups * Strong analytical and data-driven decision-making skills, * Strategic leader with a strong focus on service excellence * Commercially and operationally astute * Customer-focused with a passion for user experience * Influential communicator with strong leadership presence * Results-driven with the ability to deliver organisational change * Collaborative and forward-thinking in approach ## Description Oaklands College is seeking an experienced and strategic Head of IT to lead and transform our IT support function, ensuring a high-quality, user-focused experience for staff and students. This is a senior leadership role with responsibility for delivering modern, efficient, and responsive IT services that underpin teaching, learning, and business operations across the College. As Head of IT - , you will lead the delivery of end-user IT support, embed ITIL-aligned service management practices, and drive continuous service improvement. You will play a critical role in shaping the user experience, developing high-performing teams, and ensuring technology services align with the College's strategic ambitions. Day to Day ImpactIT Support Leadership * Lead the delivery of high-quality 1st, 2nd and 3rd line support services * Act as the escalation point for complex incidents and service issues * Champion a customer-first culture, focused on service excellence * Monitor performance through SLAs, metrics, and user satisfaction measures Service Management & ITIL * Design, implement, and embed ITIL-aligned processes including incident, request, and problem management * Establish governance frameworks, reporting, and service reviews * Drive continuous improvement using data-led insights and KPIs Team Leadership & Development * Build, structure, and develop a high-performing IT support team * Define roles, career pathways, and performance standards * Promote collaboration across IT and wider College functions * Embed self-service and efficiency-driven approaches End User Technology & Device Strategy * Own the end-user computing (EUC) strategy and lifecycle management * Lead procurement, standardisation, and supplier management * Ensure devices meet security, performance, and organisational needs * Oversee deployment, refresh, and disposal programmes Service Improvement & User Experience * Establish a culture of continuous service improvement (CSI) * Analyse service data and user feedback to enhance performance * Improve first-time fix rates, response times, and satisfaction * Drive adoption of digital tools such as self-service portals Operations, Assets & Stakeholder Engagement * Oversee asset and configuration management processes * Manage third-party suppliers and service providers * Partner with internal stakeholders to improve service delivery * Provide oversight of reprographics services to ensure efficiency and value ## Related Videos - [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Terraform for Developers](https://www.wearedevelopers.com/videos/3-terraform-for-developers) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Reducing Cognitive Overload Through Platform Engineering](https://www.wearedevelopers.com/videos/679-reducing-cognitive-overload-through-platform-engineering) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)