> Markdown version of [/jobs/ext/3032211-engineering-support-handler](https://www.wearedevelopers.com/jobs/ext/3032211-engineering-support-handler). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineering Support Handler - **Company:** AX UK - **Location:** Birmingham, UK - **Salary:** £30,735.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Business Process Modeling, Microsoft Office - **Published:** September 23, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5894048845 ## About the Role * previous experience in a customer service or administrative role, preferably within the accident management or insurance industry * strong organisational skills and attention to detail * excellent communication skills, both verbal and written * ability to work in a fast-paced environment and manage multiple tasks simultaneously * proficient in Microsoft Office (Outlook, Word and Excel) * drive for continuous improvement * demonstrate behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. ## Description We are seeking a dedicated and detail-oriented Supply Chain / Engineering Support Assistant to join our dynamic team in a busy accident management company. The ideal candidate will play a crucial role in supporting the Supply Chain Managers and the Engineers to deliver excellence to the business and to our customers. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you'll be doing * support the network and engineering teams by administering incoming emails, responding where possible or triaging * track key workflows providing visibility to internal stakeholders and ensuring key activity dates are met * support the processing of incoming repair documents * maintain accurate records of all interactions and transactions related to supply chain, engineering and repair * provide exceptional customer service by addressing both internal and external stakeholder enquiries, resolving issues promptly * collaborate with internal teams to streamline processes and improve efficiency * be responsible for maintaining supplier profiles across our various systems * support our supply chain team by gathering data on supplier performance against KPIs. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)