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# 1st/2nd Line IT Support

- **Company:** Hunter Selection
- **Location:** Gloucester, UK
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Network Architecture, Networking Basics, User Accounts
- **Published:** September 23, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2983831646-2

## About the Role

* Previous experience within an IT Support, Service Desk or similar technical support role.
 * Strong troubleshooting skills across hardware, software and basic networking issues.
 * Experience supporting Microsoft 365 and Windows environments.
 * Excellent communication and customer service skills.
 * A proactive and organised approach to problem solving.
 * The ability to manage multiple priorities effectively.
 * Experience working within ITIL or structured support environments would be advantageous.
 * A full UK driving licence would be beneficial.

## Description

* Provide 1st and 2nd line IT support, taking ownership of incidents through to resolution.
 * Build, deploy and support laptops, desktops, workstations and mobile devices.
 * Manage user accounts, permissions and access requests.
 * Support Microsoft 365, Windows and other business-critical applications.
 * Assist with the maintenance of server and network infrastructure.
 * Maintain accurate documentation and update support tickets.
 * Support technology rollouts, upgrades and improvement projects.
 * Work closely with users to deliver a high level of customer service.


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