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# SAP Customer Success Manager - Japanese Multi-National Clients

- **Company:** NTT DATA Deutschland GmbH
- **Location:** Bielefeld, Germany
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, SAP (Applications), SAP S/4HANA
- **Published:** September 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a8e0f365616bca8c

## About the Role

* Native or fluent Japanese language skills as well as fluent English language skills.

 * Good understanding of SAP's latest strategy and portfolio

 * E xperience managing global projects involving multiple countries, cultures, and stakeholders.

 * Experience in SAP S/4HANA transformation initiatives , managed service delivery and/or pre-sales.

 * Experience working with Japanese M ulti - national c lients and bridg ing Japanese and global business cultures

 * Experience engaging with C-level executives and influencing strategic business decisions.

## Description

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

 * Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.

 * Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

 * SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

Do you love challenges?
As Customer Success Manager for Japanese Multi-National Clients , you will be responsible for:

 * Understand clients' mid-term strategies and manage executive relationships with their business and IT leaders.

 * Supporting the onboarding of SAP S/4HANA implementation , migration and managed service projects by monitoring delivery progress, identifying risks, providing support and communicating project status and challenges to customers.

 * Driving value realization after SAP S/4HANA implementations and migrations by leading additional business value proposals, including AMS, further SAP solutions and AI-related offerings.

 * Promoting and coordinating pre-sales and delivery activities in collaboration with NTT and NTT DATA Group companies to maximize customer value and business opportunities.


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